You have elected to employ Water Fixers Plumbing & Filtration, Inc, to perform alterations, modifications, improvements, enhancements, installations, diagnostics, or repairs to water, gas, or sewer plumbing infrastructure, fixtures, or equipment, or water filtration plumbing infrastructure or equipment.
An invoice is a bill submitted to our client summarizing charges for the number of parts, material, equipment, labor, and fees for a job or project. The invoice is due and payable at the time of submittal. An extended job or project could receive multiple billing invoices for every visit to a client's personal property or business employing the Progress Billing method, or one Master Invoice once the job or project is complete. The Master Invoice billing method must be pre-approved by an officer of Water Fixers before an extended job or project is commenced. Water Fixers does not take cash advances, pre-payments, down payments, or bills in advance for any parts, material, equipment, labor, and fees for any job or project. Each job and project is invoiced with each diagnostic, repair, service, or installation visit.
Water Fixers does not offer financing, payment terms, or loans to any client. Invoices are paid in full upon submittal. The only exception is when an officer of Water Fixers makes an agreement with a client to accept payment terms and then a payment contract is authenticated. Payment terms are subject to late fees, interest charges, and penalties as allowed by law.
Invoices can be paid by Cash, Debit, Check, Credit Cards (American Express and Discover not accepted), or Bank Wire Transfer. Credit Cards used for payment on any Invoice amount exceeding $2000.00 will incur a 3% surcharge processing fee added to the invoice total.
All Water Fixers employees are paid by the hour, not salary, piece rate, or commission so Water Fixers bills for all labor employed on a job or project by the hour. Water Fixers employees and officers are paid for travel time, parts pickup, material inquiries, disposal runs, filing applications, technical support calls, text messages, emails, compiling invoices, cleanup of the job site, equipment, tools, etc., therefore, Water Fixers bills our clients in half (1/2) hour increments, with a 1-hour minimum charge upon each visit regardless if our employee(s) worked a full hour from their initial arrival time or not. Any employee(s) working beyond the first full hour will bill in half-hour increments thereafter using the "Round-Up" to the next 1/2-hour increment billing method. This means that even working 5 minutes beyond any 1/2 hour increment, the client would be billed to the next succeeding half-hour interval. Labor billing will include working on-premise, travel time, parts pickup, disposal runs, filing applications, technical support calls, text messages, or emails involving gathering information to help our clients resolve their issues, compiling invoices cleanup, etc. We do not employ Hourly Block Billing or Flat-rate Billing. Billing begins with our arrival and ends with our departure (excluding the 1-hour minimum charge). ONSITE VISITATION MINIMUM CHARGE: If any employee or officer is dispatched out to a client's home, business, building, structure, property, farm, ranch, winery, land, etc., there is a 1-hour minimum charge upon each visit regardless of our employee(s) worked a full hour from their initial arrival time or not, and regardless if they performed any work or not. Travel fees or Trip Charges could also apply depending on mileage distance, terrain, geographic location, road conditions, etc.
Per client request, Water Fixers will submit in writing a proposal estimate to include parts, material, equipment, labor, and fees to complete a job or project to the client's expectation and satisfaction. The parts, material, equipment, and labor proposed by Water Fixers will strive to be as accurate as humanly possible by offering a "Package Price" as compared to the hourly time billing method. Although every precaution possible is taken to be accurate and fair with each proposal, there are times when there could be additional parts, material, equipment, and or labor needed to complete the scope of work that cannot be calculated precisely and proposed until work is commenced. If the job or project cannot be completed within the proposal's estimate, then any additional labor will be billed using the 1/2 hour billing method, and parts, material, or equipment will be charged at the standard average market value price.
Parts, Material, Equipment Billing
Water Fixers sources and purchases parts, material, and equipment from multiple vendors, suppliers, jobbers, and retail outlets. We are in a time with volatile market fluctuations. We may find significant price variances depending on the source we access for inventory and the manufacturing country of origin. We can no longer guarantee fixed pricing or comparison pricing due to supply and demand volatility from one source to another. We will always try to remain fair and competitive regarding parts, material, and equipment pricing.
Due to the high oil and gas prices to operate a vehicle in the State of California, costly insurance premiums, vehicle wear and tear, and that our employees are paid by the hour, there may be times when Water Fixers applies a travel fee or trip charge to your billable invoice. All Water Fixers employees will try to inform and advise you in advance of a travel fee before scheduling an appointment or commencing any work for your job or project. Standard Travel Fees are listed under the Labor Rates and Fees tables below. However, additional travel fees could increase depending on mileage distance, terrain, geographic location, road conditions, etc.
Refund Labor Billing
Water Fixers does not offer refunds for labor, fees, permits, rental costs, or any other expense(s) that were billed and employed to start, pause, diagnose, investigate, or complete a client's job or project. This is especially relevant when performing Leak Detection discovery work, troubleshooting, diagnosing, investigating, excavating, or probing to resolve a water, gas, or sewer plumbing infrastructure leak or issue. Many water, gas, or sewer incidents require discovery or an investigative process to unveil the primary cause of the incident and then consulting with our client on how to resolve the issue in the quickest amount of time and for the least overall cost. As each job or project is somewhat unique, our client often needs to invest a reasonable cost to accomplish the discovery process before any actual parts are installed or the repair work is commenced. There may be an exception where Water Fixers would consider and or grant a refund for billable labor fees to a client depending on the discovery of evidence to warrant justification to do so. Permits, rental costs, fees, parts, material, or equipment employed, installed, and billed on any job or project will not be refunded to a client unless Victor Kernes, President, or Lynda Castleberry, Office Manager, deems a petition by the client for a refund is legitimately justified. Even then, there may only be a partial refund granted or none at all.
The purchaser's sole and exclusive warranty for any appliances or products you purchase is provided to you by the manufacture of that product if any warranty is available. Water Fixers makes no express or implied warranties. WATER FIXERS DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL WATER FIXERS BE LIABLE FOR ANY INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM THE OPERATION OR USE OF THE PRODUCT. Some parts, appliances, and equipment have a limited-time manufacturer's warranty. The warranty typically replaces the part, appliance, or equipment once it has been determined a failure has occurred or a defect exists. In most cases, any extra costs involved to investigate, diagnose, purchase, remove, replace, and return a failed or defective item that is not covered by the manufacturer is the obligation and responsibility of the client (purchaser) to compensate Water Fixers for all additional charges and fees. These extra costs can include labor, travel charges, permits, disposal fees, freight, rental charges, parts, material, equipment, or other charges to complete the replacement of the part, appliance, or equipment to the client's complete satisfaction. There are some instances where a manufacturer may cover the costs for freight charges and possibly one hour of labor under their terms of the warranty, but we have found this to be rare. The client should always reference the warranty from the manufacturer and consult with them when a failure or defect occurs.
Water Fixers from time to time offers free estimates to select prospective clients. A free estimate is a simple visit to a client's home or business with just enough time to take photos and measurements generally. These visits are pre-scheduled when it is most convenient for the client and an employee of Water Fixers to meet, considering both parties' schedules. If a client expects any work to be done under the umbrella of a free estimate, the client should expect and will be billed for the employee's time, parts, material, or equipment. We try very hard to offer free estimates and to be competitive when there is an amicable benefit for the client and us. Clients will be notified via text or email message that they are receiving a free estimate. Otherwise, all clients are responsible for compensating Water Fixers for all their property visits under the performance billing terms herein stated.