North American Mental Health Services
Mental Health Patients' Rights
YOU HAVE THE RIGHT:
Effective 10/23/2023
- To dignity, privacy and humane care
- To be free from harm including unnecessry or excessive physical restraint, medication isolation, abuse and neglect
- To receive information about your treatment and to participate in planning your treatment
- To consent or refuse to consent to treatment, unless there is a legally-defined emergency or a legal determination of incapacity.
- To client-centered services designed to meet your individual goals, diverse needs, concerns, strengths, motivations and disabilties.
- To treatment services which increase your ability to be more independent
- To prompt medical care and treatment
- To services and information in a language you can understand and that is sensitive to cultural diversity and special needs
- To keep and use your own personal possessions including toilet articles
- To have access to individual storage space for your private use
- To keep and spend a reasonable access to telephones-both to make and to receive confidential calls or have such calls made for you
- To have access to letter-writing material and stamps to mail and receive unopened correspondence
- To social interaction, participation in community activities, physical exercise and recreational opportunities
- To see visitors every day
- To wear your own clothes
- To see and receive the services of a patient-advocate who has no direct or indirect clinical or administrative responsibility for the person receiving mental health services
- To religious freedom and practice
- To participate in approporiate prgrams of publicly supported education
- To be free from hazardous procedures
- And all other rights as provided by law or regulation
Mental health patients have the same legal rights guaranteed to everyone by the Constitution and laws of the United States and California.
NOTICE OF PRIVACY:
This notice describes how we may use and disclose your protected health information (PHI) and your rights regarding your PHI.
What is protected health information?
PHI is any information about you, including demographic information, which may identify you and that relates to your past, present, or future physical or mental health condition, the provision of health care to you, or the payment for your health care.
How we may use and disclose your PHI
We may use and disclose your PHI for the following purposes:
- To provide you with treatment, payment, and health care operations.
- To coordinate your care with other health care providers.
- To obtain payment for services provided to you.
- For public health activities such as reporting communicable diseases to the California Department of Public Health.
- For research activities, but only after we have obtained your written authorization.
- For other purposes as permitted or required by law.
Your rights regarding your PHI
You have the following rights regarding your PHI:
- The right to request a copy of your PHI.
- The right to request a restriction on how we use or disclose your PHI.
- The right to request a correction to your PHI.
- The right to request an accounting of how we have used and disclosed your PHI in the past six years.
- The right to file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
In addition to the rights listed above, California patients have the following rights:
- The right to know the specific purposes for which your PHI will be used or disclosed.
- The right to opt out of the sale of your PHI.
- The right to request a copy of your PHI in an electronic format.
- The right to access your PHI through a third-party app.
How to contact us
If you have any questions about this notice or your privacy rights, please contact our Privacy Officer at :
North American Mental Health Services
2165 Larkspur Lane
Redding, California 96002
Phone: 530-232-5770 Fax: 530-338-3356
Email: compliance@namhs.com
How to file a complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the California Attorney General's Office.
To file a complaint with us, please contact our Privacy Officer at the contact information listed above.
To file a complaint with the California Attorney General's Office, please visit their website at http://oag.ca.gov/
- We cannot, and will not, require you to waive the right to file a complaint with the California Attorney General's Office as a condition of receiving treatment from NAMHS.
- We cannot, and will not, retaliate against you for filing a complaint with the California Attorney General's Office.
Effective date
This notice is effective as of 10/01/2023. We reserve the right to change this notice at any time. If we make any changes, we will provide you with a revised notice.
For any questions or concerns please contact our HIPPA Compliance Officer at Compliance@namhs.com or Compliance Fax: 530-338-3356 or Call Compliance Direct Line 530-232-5770 or by mail NAMHS Compliance 2165 Larkspur Lane, Redding, CA 96002
I have read and understand this Mental Health Patients' Rights and Notice of Privacy regarding my protected health information and general privacy.