WeAnswer - Customer Service Check Up

1

Firstly, which channels do you currently use to resolve customer queries?Please tick all that apply

Phone

Email

Website Live Chat

Social Media

2

Which Social Media channels do you use to interact with customers?Please tick all that apply

Facebook

Instagram

Twitter

Other

3

How many customer queries do you receive on average per month?This is the total number of customer queries across all inbound channels. If you're not sure, take a guess.

Less than 150

150 - 500

500 - 1,500

1,500 +

4

Where do you sell the majority of your products / services?This helps us understand the needs of your customers

Online

In person / in store

7

Can you specify for us?What industry is your organisation part of?

8

Do you currently work with an outsource customer service provider?* This field is required.We won't ask you to share the name of your current provider in this survey

YESNO

10

Can you specify for us?Are there any additional services you are interested in?

11

What's your email address?* This field is required.We need this so we can send you your results

example@example.com

12

What's your name?* This field is required.

First Name

13

Nice to meet you! What's your last name?* This field is required.

Last Name

14

Nearly finished! What number is best to reach you on?* This field is required.We prefer talking on the phone, it's what we do after all.

15

Are you happy for us to send you occasional updates and insights?* This field is required.We don't send out spam, only helpful stuff.

YESNO