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WeAnswer - Customer Service Check Up
At WeAnswer, we believe it should be easy to look after your customers, which is why we've created this helpful Customer Service Check Up to make sure everything's working as well as it should be!
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1
Firstly, which channels do you currently use to resolve customer queries?
Please tick all that apply
Phone
Email
Website Live Chat
Social Media
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2
Which Social Media channels do you use to interact with customers?
Please tick all that apply
Facebook
Instagram
Twitter
Other
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3
How many customer queries do you receive on average per month?
This is the total number of customer queries across all inbound channels. If you're not sure, take a guess.
Less than 150
150 - 500
500 - 1,500
1,500 +
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4
Where do you sell the majority of your products / services?
This helps us understand the needs of your customers
Online
In person / in store
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5
What are your busiest months, usually?
Please tick all that apply
January
February
March
April
May
June
July
August
September
October
November
December
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6
What industry is your organisation part of?
Retail & eCommerce
Energy & Utilities
Healthcare & Medical
Tech & Software
Charity / Non-profit
Public Sector
Other
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7
Can you specify for us?
What industry is your organisation part of?
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8
Do you currently work with an outsource customer service provider?
*
This field is required.
We won't ask you to share the name of your current provider in this survey
YES
NO
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9
Are there any additional services you are interested in?
Please tick all that apply
Omni-channel
Data & Reporting
Outbound Campaigns
Out of Hours Service
Taking Payments
Scaling Operations
Industry Trends
Other
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10
Can you specify for us?
Are there any additional services you are interested in?
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11
What's your email address?
*
This field is required.
We need this so we can send you your results
example@example.com
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12
What's your name?
*
This field is required.
First Name
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13
Nice to meet you! What's your last name?
*
This field is required.
Last Name
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14
Nearly finished! What number is best to reach you on?
*
This field is required.
We prefer talking on the phone, it's what we do after all.
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15
Are you happy for us to send you occasional updates and insights?
*
This field is required.
We don't send out spam, only helpful stuff.
YES
NO
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WeAnswer - Customer Service Check Up
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