Before Sending an Email for Support
Please make sure that all cables are plugged in correctly - black cable from outside goes into the POE port on the power supply, the internet cable from the router goes into the LAN port on the power supply, and the power cord goes into a surge protector. Also, make sure to power off/on our radio, your router and you devices for 30 seconds to see if that corrects the issue. Turning it off and then on again (power cycling) is perhaps the most effective hardware troubleshooting technique. Both hardware and software can sometimes get into odd, unexpected states that only a complete restart from a known good state can resolve.