Cancellation/Rescheduling Policy

• NOTE: All Independant Artists will have their own version of Policies on their link, tailored to their services If they are not under Beauty Works LLC directly. Please make sure to read upon booking.

• All cancellations MUST BE MADE VIA; Telephone or Booking site (Link is both email and texted to you upon confirming booking). Our salon DOES NOT ACCEPT INSTANT MESSENGER OR EMAIL CANCELLATIONS. Your cancellaion is void if not done properly. 

• If you must cancel or reschedule an appointment, please do so at least 48  HOURS before your appointment. All cancellations must be made and confirmed via online or telephone.

• If you cancel an appointment within 48  hours of your appointment time, Your card on file will be charged 50% of the total amount scheduled. 

• If you RESCHEDULE and confirm the new appointment slot within the 48 hour mark, you will be charged 30% of your original appointment.

• No Call/No Show will be charged 50% of the appointment cost to the card on file. After your first no call/no show, a deposit will be required for future appointments booked of 50%. After your 2nd no call/no show, you will be banned from booking another appointment.

• A working card will be required at time of booking your first appointment to cover any future cancellation fees if necessary. If your card is not active, you will need to communicate that to us and switch to a new one on file.

• If your card fails to charge for any fees, you have 24 hours to communicate and cover before you can book. If your card fails and we do not hear from you within 24 hours, you are no longer allowed to book an appointment. Please make sure you are following these policies to avoid losing booking privileges!

• Rescheduling will be limited to 3 times for an appointment. Unfortunately after the third time you have rescheduled the same appointment, you will no longer be allowed to reschedule. We rely on you and your appointment and will have to give the spot to another client. 

• There is a 15 minute grace period when arriving to your scheduled appointment. If you show up later than 15 minutes, you will have to reschedule and will be charged 30% of that appointment cost. If you do not reschedule at that time you will be charged a No Call/No Show fee of 50% of the appointment cost. If you do not reschedule at the time of your appointment you will be charged a No Call/No Show fee of 50% of the appointment cost.

• There will be no refunds. If there is an issue regarding your service, we will offer a free touch up within 24 hours. If you fail to reach out within the 24 hour period, you will no longer receive a touch up without a paid appointment.
• If a reaction should arise due to lash services, we will provide an emergency removal for Lash Extensions. There will be no refunds, as the artist has spent time and product to complete your service.
• If you are not satisfied with your service, we will happily work with you to make it right and to make sure you leave our salon with your approval of the results. As stated previously, we do not issue refunds due to the nature of these appointments.
• There is a 12 hour window for booking. We cannot promise an appointment slot if it is not booked 12 hours or earlier.

Liability Policy

• I understand that it is imperitive that I disclose all of my information requested in the Client Information/Health form.
• I understand if I am unhappy with the services provided, the esthetician is under no obligation to issue a refund unless the esthetician deems it necessary.
• I understand that my esthetician has right to refuse services if I disclose at appointment that I am currently on a medication and/or product that can affect my skin.
• I consent "Before And After" photographs for the purpose of documentation, potential advertising, and promotional purposes.
• I have cited all conditions/circumstances regarding my current Health/Health history including medications and recent procedures.
• I understand that these services may be offered with the acceptance of the Esthetician in training. Pricing will be discounted (If Disclosed) until the esthetician decides to update prices based on experience and skill.
• I will consult with Beauty Works NH immediately about any changes, questions, or concerns regarding the services that were provided.
• I do not hold my esthetician responsible for any of my conditions that were present, but not disclosed at the time of procedure, which may be affected by the services performed.
• I understand that a patch test is not mendatory unless requested or advised prior to booking, and do not hold my esthetician responsible for adverse reactions that may occur after service was provided.
• I give my esthetician permission to provide any beauty services I have discussed, and will hold him/her harmless and nameless from any liability that may result in the treatment.
• I agree to follow all after-care instructions and understand that if I do not follow instructions my esthetician has the right to decline future services and will not be held liable.
• I understand my esthetician will take every precaution to minimize or eliminate negative reactions as much as possible.

Pre-Appointment Guidelines:

BROWS: We ask you come with a clean face and no makeup for any service done on the face, eyes or eyebrows. No use of miscellar water atleast 24 hours prior. No product around the area for atleast 24 hours including moisturizer.

 

LASHES: Clean face including moisturizers or SPF arund the eye area. No makeup. Clean lashes.

 

If you are actively using a retinol or a tretanoin product; You must wait at least 7-10 days without use before services.

If you are actively on Accutane; You must wait atleast 6 months of being off medicine before services.

 

If you are on any type of steroid, please let your artist know as this can affect the integrity of your skin.

Please Review Pre Appointment Guidlines on our website.