Cancellation Policy: My appointment time is reserved specifically for me. If I cannot attend, I must cancel at least 48 hours in advance to avoid a charge. If I cancel less than 48 hours before the appointment or fail to attend, I will be charged a $100 fee. Please refer to the Session Fees section for more information about scheduling appointments only after outstanding balances are paid.
Office Fees: Our office fees vary depending on the services provided. I have received a handout detailing the SPA/VMH charges and procedures. If not, I will request one.
Insurance Billing: If I have acceptable insurance coverage, the office will gladly bill my insurance as a courtesy. However, I understand that I am responsible for full payment for appointments, regardless of my insurance coverage.
Monthly Statements: I will receive monthly statements outlining any outstanding balances and will be mailed to the address listed in my chart. These statements will ensure transparency and keep me informed of any amounts due. I understand that I will need to contact the office if I do not want to receive a statement.
Payment Due Dates: All fees, co-pays, co-insurances, and deductibles are due at the beginning of each month for the previous month’s services.
Payment Options: We offer several payment methods for both in-office and virtual appointments:
You can keep a credit card on file for automatic payments.
You can pay online through your MYIO Patient Portal.
You can make a payment over the phone by calling our billing office at 503-877-2216
Outstanding Balances: If I have an unpaid balance, future appointments will not be scheduled until payment is made.
To schedule a new appointment, I can make a payment over the phone at 503-877-2216
Prompt payment will ensure uninterrupted medication management during my appointments.
Payment Arrangements: If I need to make payment arrangements due to special circumstances, I will contact the billing office prior to receiving treatment. Addressing financial matters in advance will help ensure the smooth continuation of my care.
Additional Fee Policies:
There is a $25 charge for any returned checks.
Unpaid balances will incur a 2% interest charge per month once past due.
If there is no payment plan in place and no payments are received after 3 months, my account may be referred to a collections agency.
I acknowledge and agree to the above policies to support my treatment at Salem Psychiatric Associates and Valley Mental Health