This agreement is intended to provide important information to you regarding Reset Coach Support. Please read the entire document carefully and be sure to ask your Coach any questions you might have regarding its contents.

Cost of Services at Reset Coach Support are not covered by insurance. Payments are due at the time of your coaching appointment in the form of cash, credit card, Venmo or Paypal.

ABOUT THE COACHING PROCESS

“Professional Coaching is an ongoing professional relationship that helps people produce extraordinary results in their lives, careers, businesses or organizations. Through the process of coaching, clients deepen their learning, improve their performance, and enhance their quality of life. In each meeting, the client chooses the focus of conversation, while the coach listens and contributes observations and questions. This interaction creates clarity and moves the client into action. Coaching accelerates the client’s progress by providing greater focus and awareness of choice. Coaching concentrates on where clients are now and what they are willing to do to get where they want to be. Coaches recognize that results are a matter of the client’s intentions, choices and actions, supported by the coach’s efforts and application of the coaching process.” (Quotation from The International Coach Federation.)

As a Certified Divorce Coach, it is my duty to protect the confidentiality of the communications with my clients, including coaching clients, but there are limitations to confidentiality if sessions are not conducted in-office. Confidentiality cannot be guaranteed if sessions are conducted via phone or online. Clients should use their own discretion when utilizing these options.

 

FEES FOR SERVICES

Initial Consultation – (30 min) - FREE
Individual Session- Walk- an -Talk- (60 min.) $135.00
Individual Session- In Home- (65 min.) $145.00
Relationship Coaching – 5 Session Package (5 hours) $550.00
Individual Relationship Coaching Sessions: (1 hour) $125.00
Individual Family Conflict Coaching-( 1 Hour) $150.00
Family Conflict Coaching – 5 Session Package (5 hours) $700.00
Divorce Coaching SOS Package (2 Hours) $350.00
Divorce Coaching Stabilization Package- (3 hours) $325.00
Telephone session between appointments – $125/hour (15 minute grace period)

 

TELEPHONE AVAILABILITY AND EMERGENCIES

Telephone conversations between office visits are acceptable. However, I will attempt to keep these contacts brief due to the belief that important issues are better addressed within regularly scheduled sessions. If an unscheduled call or session is needed, phone calls will be billed at a 60-minute rate of $125.00/hour after a grace period of 15 minutes. You may leave a message for me at any time on my confidential voicemail. If you want me to return your call, please be sure to leave your name and phone number, along with a brief message concerning the nature of your call. Non-urgent phone calls are returned during normal business hours (Monday through Friday) within 24 hours. In case of a medical emergency, a threat to your safety or the safety of others, please call 911 immediately to request emergency assistance.

 

LATE CANCELLATION OR MISSED APPOINTMENT POLICIES

24-hour advance notice is required if you must cancel or reschedule your appointment. If you do not cancel your appointment in a timely manner, you will be charged $50.00 for each missed session. Please help me to serve you by notifying me as soon as possible if you must change or cancel your appointment.

ADDITIONAL FEES

• Past-due accounts – over 30 days $25.00 per month

 

TERMINATION OF COACHING AND REFUND POLICY

The length of your coaching and the timing depend on the specifics of your goals and the progress you achieve. Your coach will help define your direction, but it’s the client’s responsibility to create the time and energy to fully participate in the program. Either the coach or client may discontinue coaching at any time, but refunds on packages will not be given.

• I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counselor or a medical professional.
• I understand that coaching is, at present, an unregulated industry and that my Coach is not licensed by the State of Colorado or any other state. I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.
• I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
• I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me/us in achieving defined goals.
• I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and/or business success.
• I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else,
• I understand that necessary actions will be taken and my confidentiality agreement is limited in this capacity.
• I understand that the use of technology is not always secure and I accept the risks in maintaining confidentiality in the use of email, text, phone, Skype and other technology.
• I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim in connection with an unintentional breach of confidentiality.
• This agreement is for Coaching, not Psychotherapy. Melissa Westerman is working only within the capacities of a Divorce and Communication Coach and will not be held liable for discrepancies. While coaching can work with issues such as identifying and reaching life goals and changing the behaviors that aren’t working well for you, coaching will not address psychological issues such as depression and anxiety. For issues such as these, seek the medical attention from a Physician or Licensed Mental Health Professional in your area.
• By signing this agreement, you are agreeing that you understand the difference in these two functions, and you will get appropriate professional help for mental health issues if necessary. Your signature further indicates that you have read this agreement for services carefully, understand its contents and the financial obligations set forth herein.
• Please contact your coach, trusted advisor or attorney to address any questions or concerns concerning this Agreement before you sign.