Form 100. EVO Power NEO Return Material Authorisation Application
NEO Return Material Authorisation Application
Service call case number
This case number will be shared during call or email correspondence with EVO Power
Installation Company
Company Name
*
Company Contact
*
First Name
Last Name
Contact Mobile
*
Contact Email
*
example@example.com
Company Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Company Phone
*
-
Area Code
Phone Number
Replacement / Delivery Address
*
Street Address
Street Address Line 2
City
State
Postal / Zip Code
Additional details for replacement delivery
System Owners Details
Name
*
First Name
Last Name
Installation Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Contact Phone
Contact Email
example@example.com
Product Details
Product Name
*
example. Delta PCS100HV
System Serial Number
*
example. 0151
Number of battery racks installed
*
example. 0151
Number of PCS's installed
*
example. 0151
Original Installation Date
*
-
Month
-
Day
Year
Date
Is the system connected to the internet?
*
Yes
No
This is part of the problem
Installation location
*
Indoors
Outdoors
Other
What product/s are believed to be faulty?
*
ex. Battery Module, PCS/Inverter # 3
Serial number of faulty product/s
*
ex. EM048126P3S7BMA1608258099
Fault description or Technical Support Required
*
Suggested solution
Additional comments
Photo of installation 5 meters from system
*
Browse Files
Cancel
of
Photo of the product/s in question
*
Browse Files
Cancel
of
Photo of product/s in question serial number/info plate
*
Browse Files
Cancel
of
Additional photos or uploads
Browse Files
Cancel
of
Additional photos or uploads
Browse Files
Cancel
of
Further comments
Submit
Approved RMA number
To be provided by EVO Power after assessment and approval to replace equipment
Internal comments / Outcomes
Date Replacement Sent
-
Month
-
Day
Year
Date
Tracking Number IN
Courier and tracking number
Replacement serial number
Date Faulty Unit Received
-
Month
-
Day
Year
Date
Tracking Number OUT
Courier and tracking number
Manufacturer Responsible Person (reference contact)
Courier and tracking number
Manufacturer comments / Outcomes
Case Status
*
Open
Closed
Other
Form No.100. (Revision 1.0) Page 1 of 1 Revision Date: 07/03/2022
Should be Empty: