BEFORE TO CONTINUE

Remember, if your purchase has been made through a distributor, you must contact your seller directly to solve the problem and NOT using this form.

ANTES DE CONTINUAR

Recuerda, si tu compra ha sido realizada a través de un distribuidor, debes contactar directamente a tu vendedor para resolver el problema y NO usar este formulario.

Please make sure that all the information you have provided is correct. Wrong data could make it difficult to manage the collection and delivery of the device, as well as contact you to solve the problem.

Please, SUBMIT to finish and send the request.

You do not need to do anything else, our Support department will review your request and will answer you with instructions to solve the problem as soon as possible.

Important: You will receive in your email a copy of this form automatically. If you haven't received it, check your spam folder. If not, contact technical.support@traktus.com in case you have given an incorrect email.

Thank you for your patience and collaboration.

Por favor asegúrate de que toda la información que nos has proporcionado es correcta. Cualquier dato equivocado podría dificultar la gestión para resolver el problema.

Pincha en SUBMIT para finalizar y enviar tu solicitud.

No necesitas hacer nada más, nuestro departamento de Soporte revisará tu caso y te responderá con instrucciones para resolver el problema lo antes posible.

Importante: Recibirás en tu email una copia de este formulario automáticamente. Si no has recibido nada, revisa tu carpeta de spam. Puedes contactar a technical.support@traktus.com en caso de que hayas dado un email incorrecto.

Gracias por tu paciencia y colaboración.