The following process shall be used in reviewing and resolving grievances:
Step 1: The person with the grievance shall communicate verbally and in writing with the MHAAO Program Manager for the program about which the grievance is being filed. The Program Manager shall review the grievance and respond in writing within 7 working days a proposed resolution. The HR Director and MHAAO Executive Director shall be notified of the grievance. If the grievance involves any member of management, then the HR Director shall receive the grievance.
Step 2: If unresolved at Step 1, the grievance and proposed resolution shall be forwarded to the MHAAO Program Director for the affected program within 7 working days. The Program Director shall review the grievance and respond in writing within 7 working days, a proposed resolution.
Step 3: If unresolved at Step 2, the grievance, and all previously proposed resolutions shall be forwarded to the HR Director and Executive Director within 7 working days. The HR Director and Executive Director will review the grievance, and respond in writing within 7 working days a proposed resolution.
Step 4: If unresolved in Step 3, the person with the grievance must request an Administrative Review by the MHAAO Board of Directors within 15 working days of the Executive Director's decision.
A designated Administrative Review Committee of the MHAAO Board of Directors will review the grievance, all previously proposed resolutions, and issue a final decision in writing within seven working days of receiving the grievance.