Refund Policy
We understand that sometimes things happen beyond your control. Plans change. We will gladly reschedule the delivery or reimburse you 100% if you need to cancel, but you must give us at least 48 hours notice. A lot of time and planning goes into your display in the day or two leading up to your rental.
If you must cancel your booking with less than 48 hours notice, you can choose to receive 1/2 of your booking rate as a refund, or you may leave the full amount on credit for a future booking date, based on our availability.
In the event of inclement weather, we will not be able to set up any lawn displays. If this occurs, we will promptly refund the full rental price. Inclement weather includes lightning, thunderstorms, heavy snow, ice (severe frozen yard), high wind and any other Act of God that would put us or our lawn display in danger. Please know that it must be severe weather for us to miss a delivery. Rain will never be the cause of a cancellation, and the wind must be severe enough to impact the stability of the signs.
The items we will not refund you for include:
- No refunds will be given due to the client giving us the wrong address.
- No refunds will be given due to the homeowner requesting us to remove the lawn display.
- No refunds will be given due to being denied access to a gated community.
- No refunds will be given due to any animals that prevent the display from being set up.
- No refunds will be given for circumstances that prevent us from setting up the display, that are out of our control.
We will make every effort to contact you if a problem arises as your satisfaction is very important to us. We want you to be a repeat customer and to tell all of your friends about us!