In order to assist you to the best of our ability we ask that you provide as much information as possible. Omission of important information can delay the processing of the service request, diagnosing of the reported issue and the creation of the resolution to your service query. No detail is too small so please provide as much information as you can. We welcome images and videos as they will paint a great picture of the issue being reported (please include images of the environment and power supply where applicable). Please be aware that in most cases we are only able to supply assistance with products purchased from us.
Personal Details
Name
*
First Name
Surname
Name on order (if different from above)
First Name
Surname
Email
*
example@example.com
Email on order (if different from above)
example@example.com
Email
*
Confirmation Email
example@example.com
Phone Number
*
Please enter a valid phone number.
Alternative Phone Number
Please enter a valid phone number.
Current Address
*
Street Address
Street Address Line 2
City
County
Post Code
Have you moved address since purchase?
*
No
Yes (enter previous address)
Product Details
Order Number
*
Product query relates to
*
Please enter the product code as it appears on your order details.
Product Serial Number
*
We must ask that you provide the serial number for your product. Note that the user manual will usually direct to where you can find this detail. Please note that if the serial number we receive is absent or incorrect this may delay our resolution being put in place. Enter 'N/A 'if not applicable.
Console Serial Number
Most cardio items have a separate serial number for the console. Please provide this if it applies to your request.
Item location in property
Location can often help us with a diagnosis. Please tell us what room of your property the item is in, (e.g. Garage/ 1st floor bedroom/ garden building/ annex/ 3rd floor gym room in loft).
Please provide us with as many details about your query as possible. The better informed we are the better our response will be.
*
If the machine requires a power supply please tell us how this is supplied
e.g. Direct into wall socket / through extension lead / through a multi plug / If into a garage, extension, or garden building etc dose it have its own dedicated RCD (residual current device). Information on the power supply can provide great assistance in diagnosing the issue.
What is the heating and humidity provision for the room?
Information on this can also help us diagnose the source of a problem.
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Please provide images or a video of the query or issue you are experiencing.
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Are replacement parts needed?
*
Yes
No
Not Applicable/Not Known
Part details
Please refer to your user manual for parts details and please provide us with the part numbers if possible. Sending images of parts required is welcomed.
Did you purchase this product at Fitness Superstore?
*
Yes
No
Is this service request for a newly purchased product less than 1 calendar month old since purchase?
*
Yes
No
Please verify that you are human
*
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