In order to assist you to the best of our ability we ask that you provide as much information as possible. Omission of important information can delay the processing of the service request, diagnosing of the reported issue and the creation of the resolution to your service query. No detail is too small so please provide as much information as you can. We welcome images and videos as they will paint a great picture of the issue being reported.
Personal Details
Name
*
First Name
Surname
Email
*
Confirmation Email
example@example.com
Phone Number
*
Please enter a valid phone number.
Current Address
*
Street Address
Street Address Line 2
City
County
Post Code
Have you moved address since purchase?
*
No
Yes (enter previous address)
Product Details
Order Number
*
Product query relates to
*
Please enter the product code as it appears on your order details.
Product Serial Number
*
We must ask that you provide the serial number for your product. Note that the user manual will usually direct to where you can find this detail. Please note that if the serial number we receive is absent or incorrect this may delay our resolution being put in place. Enter 'N/A 'if not applicable.
Please provide us with as many details about your query as possible. The better informed we are the better our response will be.
*
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Please provide images or a video of the query or issue you are experiencing.
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Are replacement parts needed?
*
Yes
No
Not Applicable/Not Known
Part details
Please refer to your user manual for parts details and please provide us with the part numbers if possible. Sending images of parts required is welcomed.
Did you purchase this product at Fitness Superstore?
*
Yes
No
Is this service request for a newly purchased product less than 1 calendar month old since purchase?
*
Yes
No
Please verify that you are human
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