Our office accepts AMEX, Discover, Google/Apple Pay, Visa, Mastercard and CareCredit, along with cash and checks. Full Payment is due at the time of service. Clients with payment concerns are asked to speak to a team member before their exam. We are happy to discuss all charges and provide a written estimate for care prior to services. We offer 6 months, deferred interest financing via CareCredit for clients in need of a credit plan. No other payment plans are offered at this time.
1. Cancellation Policy - Please provide at least 24 hours notice for cancelling any appointment as this allows us to fill your reserved spot with another pet that is in need of our services. We understand that emergencies do arise on occasion and cancellations need to be made at the last minute. The first appointment missed is a courtesy waiver of our fee. A second missed appointment warrants a $48 fee assessed per scheduled pet. This fee must be paid in full prior to any future services/products being rendered. This policy does not include the New Client Deposit. The New Client Deposits are non-refundable without 24 hours cancellation notice.
2. Prescription Policy - We do not work directly with third-party pharmacies such as Chewy, 1-800-PetMeds, etc. due to the time it takes our staff to process these orders and prescription errors made by these pharmacies. If you would like to utilize one of these pharmacies we will gladly provide you with a written prescription that you can mail to the pharmacy of your choice. If a written prescription is requested outside of an appointment time, we require 24 hours notice. We also require an active annual Pharmacy Release Signature on file. You are also welcome to use VetsFirstChoice, our online pharmacy. We will process these scripts electronically for your convenience. We do not offer written scripts with appointments, we opt for filling medications in house as a first option as this allows us to quickly and correctly fill your pet's medications. It is the owner's responsibility to request a written prescription if desired.
3. Return Policy - Legally we cannot accept any returns on any medication once it leaves our building. We can accept returns on Prescription Pet Foods. If your pet has medical issues with prescriptions you have taken home, please contact our office immediately for us to address these with you. It is the owner's responsibility to review invoices and address concerns with a team member prior to leaving.
Your signature below indicates your agreement with our policies and acceptance of all financial and medical responsibities for above listed pets.