Please take a look at the job descriptions below to see which one applies best to your skills!
Customer Service Associate
Horatio is looking for a highly energetic and results-driven Customer Experience Associates with advanced English that delivers exceptional customer service through phone, email, text, social media, and live chat, constantly striving to make things better, faster, and smoother for the customers. You also need to have general tech-savviness and have the ability to display flexibility, creativity and develop innovative solutions.
Quality Assurance Analyst
Horatio is looking for someone who has over a year of experience following procedures, standards, and metrics and monitoring and identifying areas of opportunities to improve and develop a team. You should have experience having 1:1 coaching, providing feedback, and creating performance improvement plans for associates and team leads. You also need to have the ability to present and/or communicate initiatives, results, and data.
To apply for a Team Lead position you should have experienced 3+ years as a Supervisor, Team Lead, or equivalent. We need someone who has hands-on experience with process improvement and project management, advanced English, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels including chat and social media. We also need someone with experience in other CRM, customer service technologies, and cloud-hosted telephony.
Client Service Manager
Since this is a senior manager role you need to have at least 5+ years of experience in a supervisor or account management role. You would need experience successfully managing and mentoring other people, experience leading hiring interviews, training, and quality control programs. You would need to be able to build positive relationships with employees and partners, great eye for detecting team, employee risk before it becomes an issue, and have a strong work ethic and a talent for bringing out the best in others.