COMPLAINT: a problem regarding a provider, coverage, the operation or management policy of Beacon Health Options/VBH-PA that a member or advocate presents to Beacon Health Options/VBH-PA. A provider may present a complaint on behalf of a member if written permission has been obtained from the member to do so.
GRIEVANCE: a request by a member or advocate to reconsider a decision concerning the medical necessity and appropriateness of a health care service. A provider may request a reconsideration on behalf of the member if written permission has been obtained from the member to do so.
The Armstrong-Indiana-Clarion Drug and Alcohol Commission, Inc. and ARC Manor have my permission to file a Complaint/Grievance on my behalf. I understand the AICDAC and/or ARC Manor will act as my advocate throughout this process.