Sales Satisfaction Survey Form (SSI)

Sales Satisfaction Survey Form (SSI)

Sales Satisfaction Index
PBO Number
PURCHASE EXPEREINCE
How courteous , Friendly and focused on your query was the salesperson? And are you satisfied with the performance of sales person *

Poor Fair Good Excellent N/A
DEALERSHIP FACILITY
Parking facility at dealership? *

Poor Fair Good Excellent N/A
Sale person offer you tea or coffee? *

Poor Fair Good Excellent N/A
Cleanliness of showroom? *

Poor Fair Good Excellent N/A
Comfort of area where you & salesperson completed sale transaction? *

Poor Fair Good Excellent N/A
Was product price, brochures & lead time displayed properly? *

Poor Fair Good Excellent N/A
PAPER WORK EXPEREINCE
Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure? *

Poor Fair Good Excellent N/A
DELIVERY EXPERIENCE
Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities ? *

Poor Fair Good Excellent N/A
Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches, dent etc)? *

Poor Fair Good Excellent N/A
VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle) and helpfulness of staff at delivery time. *

Poor Fair Good Excellent N/A
PRECEPTION ABOUT BRAND - TOYOTA
Are you satisfied with the performance of sales staff and Would you prefer/consider same dealership for your next vehicle purchase? *

Poor Fair Good Excellent N/A
What problems did you encounter?
Signature *

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Sales Satisfaction Survey Form (SSI)

PURCHASE EXPEREINCE

DEALERSHIP FACILITY

PAPER WORK EXPEREINCE

DELIVERY EXPERIENCE

VEHICLE DELIVERY PROCESS

PRECEPTION ABOUT BRAND - TOYOTA

Customer Contact Details

Customer Vehicle Details