Return requests before or after the 5 day grace period, following the 30 day comfort trial, will not be accepted.
Made to order items must not show signs of negligence or mis-use such as stains, burns, tears to fabric, pen marks or any other damage as a result of a lack of care. In the event the sofa is shown to have signs of mis-use or negligence, there will be further deductions to your refund towards the cost of repair.
Once the made to order item is collected and returned to the warehouse, you're refund will be issued minus a £35 collection charge.
In order for you to return a sofa based on the 30 day comfort guarantee, you must ensure that the original packaging has been kept and the sofa is re-packaged using the original packaging. If the original packaging is no longer in your posession due to you disposing of it or it being in an unusable condition, a £45 repackaging fee will be deducted from your refund.
Once your return request is accepted, you will be notified to arrange collection which we aim to complete within 7-10 working days. We will require images of the item packaged in original packaging in order to arrange the collection, these can be emailed to firstname.lastname@example.org
Once collected, the item will be inpected by our inbound warehouse team to confirm the refund amount to be sanctioned.