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Boardcave Damages
Boardcave Damages
Bummer, we're sorry to hear your product didn't arrive in perfect condition. Rest assured we will sort it out for you.
Boardcave USA Damages
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  • English (Australia)
  • 1
    First and last name
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  • 2
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  • 4
    You can find your order number in the email you received when you placed the order. Typically it is in the format 1000XXXX.
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  • 5
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  • 7
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    Pick a Date
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  • 8
    · Photo 1: A photo of the damaged item. · Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box). · Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.). · Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z). · Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box. · Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). · Photo7: Dimensions of the box including the package height, length, and width provided in the body of the email.
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  • 9
    The more details that you provide will help support our claim for the damage.
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  • 10
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  • 11
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