Boardcave AUS Damages

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Name* This field is required.First and last name

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Email* This field is required.

example@example.com

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Phone Number* This field is required.

Area Code

Phone Number

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Boardcave order numberYou can find your order number in the email you received when you placed the order. Typically it is in the format 1000XXXX.

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Was the packaging visibly damaged when it was received?* This field is required.

YESNO

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Has the product been used?* This field is required.

YESNO

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What date was the package received?* This field is required.

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Upload images of the packaging and the damaged product* This field is required.· Photo 1: A photo of the damaged item. · Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box). · Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.). · Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z). · Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box. · Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). · Photo7: Dimensions of the box including the package height, length, and width provided in the body of the email.

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Provide any other supporting detailsThe more details that you provide will help support our claim for the damage.

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Terms and Conditions* This field is required.