via FPX

1

What is your full name?* This field is required.

2

What is the name of your company?* This field is required.

3

What is the first step before you can make a collection?* This field is required.

Create an eMandate

Update Enrolments

View Collections

4

Correct! 😃

5

Nope, sorry! The correct answer is: Create an eMandate

6

What does a mandate represent?* This field is required.

An enrolment report (ENRP)

An authorisation given by your customers, that allows you to collect payments from their bank accounts

A form that stores banking details of customers

7

You are right!

8

Oops, that's incorrect. An eMandate represents An authorisation given by your customers, that allows you to collect payments from their bank accounts

9

The reference number on the mandate does not have to be unique for every mandate.* This field is required.

TRUEFALSE

10

Correct! Keep going 😁

11

Oops, a reference number MUST be unique for every customer.

12

On Customer A’s mandate, the effective date is set to 19/01/2021. The contract term for customer A is 2 years. As such, it is advisable to set the expiry date __________.* This field is required.

On the day the contract ends

2 weeks after the contract ends

A few days before the contract ends

13

That's right!

14

That's wrong 😔 The correct answer is: 2 weeks after the contract ends

15

The maximum amount per DD transaction field serves as a benchmark for collections.* This field is required.

TRUEFALSE

16

Correct!

17

Nope, the right answer is: TRUE, Maximum amount per DD transaction field serves as a benchmark for collections

18

The “Collection Amount” can exceed the Max Amount per DD transaction.* This field is required.

TRUEFALSE

19

That's correct!
The collection amount is always equal or lesser than the Max Amount per DD transaction.

20

Incorrect! ❌
The Max Amount per DD transaction must always be equal or higher than the collection amount.

21

How to send a mandate to customers for authorization?* This field is required.

Click on Save As Draft

Click on Save & Email / Save & Whatsapp

Click on Proceed to FPX

22

Good one!

23

Oops, you got that wrong 😔 The correct answer is Click on Save & Email / Save & Whatsapp. This is because merchants cannot authorise a mandate on their own.

24

What is the RM1 FPX transaction for?* This field is required.

For customers to authorise the mandate

Make sure that the bank account is legitimate and active

Both of the above

25

Exactly! You're getting there 😄

26

Nope, the RM1 FPX transaction is both, for customers to authorise the mandate & also ensure that their bank account is legitimate and active

27

Under which tab can you monitor all your mandates?* This field is required.

Collections > View Enrolments

Mandate > View Mandates

Collections > View Collections

28

Good choice! 😃

29

Wrong! ❌
The correct answer is: Mandate > View Mandates

30

What is the status of a new, successful mandate?* This field is required.

N - New

N - Awaiting Authorisation

N - Approved

31

Looks like you paid attention! 😁

32

Nope, the status of a new, successful mandate is N-Approved

33

Once you, as the merchant, have filled up all the details on the mandate, you should proceed to click on “Save & Email” or “Save & Whatsapp”.* This field is required.

TRUEFALSE

34

That's right! 😄

35

Incorrect! ❌
Merchants cannot authorise eMandates, therefore they would need to "Save & Email" or "Save & Whatsapp" it to customers.

36

Once a customer clicks on the link in their email, they should ensure all the details on the mandate is correct and tick the Terms & Conditions checkbox. Then, they should click on Proceed to FPX.* This field is required.

TRUEFALSE

37

You're getting good at this! 😃

38

Oops, the right answer is TRUE, Once a customer clicks on the link in their email, they should ensure all the details on the mandate is correct and tick the Terms & Conditions checkbox. Then, they should click on Proceed to FPX.

39

If a customer hasn’t authorized the mandate, what is the suggested method of amendment?* This field is required.

Refer the issue to the Customer Success team as it cannot be done manually

Click on the Pen Icon and proceed to Click on Save & Email or Save & Whatsapp

Create a new mandate

40

You got that right!

41

Nope, you need to Click on the Pen Icon and proceed to Click on Save & Email or Save & Whatsapp

42

How to search for a mandate?* This field is required.

Via the Mandate > Search Mandate tab

Via the search box at the top right corner

Both of the above

43

Wow, you have mastered mandate set up! 😃

44

Wrong, you can search for mandates via the Mandate > Search Mandate tab & via the search box at the top right corner.

45

What are the types of collection settings you are able to make?* This field is required.

Manual Collection

Automated Collection

Both of the above

46

You're off to a good start! 😄

47

That's incorrect! ❌
The Curlec system enables both, manual & automated collections.

48

With Direct Debit via FPX, how many days (at most) does it take to make your first collection once the mandate is approved?* This field is required.

2 banking days

4 banking days

6 banking days

49

That's right! 😃

50

Oops, with Direct Debit via FPX, you would need to wait at most 4 banking days before you are able to generate your first collection.

51

What are the advantages of a manual collection?* This field is required.

It is a one-time setting that gets populated for all the mandates

It allows flexibility in collection date, time & amount

You are able to generate a collection above the agreed maximum amount per DD transaction

52

Correct!

53

Wrong! ❌
Manual collection provides flexibility to merchants so that they are able to collect payments at any date, time & amount.

54

Under which tab are you able to generate manual collections?* This field is required.

Collections > View Enrolments

Mandate > View Mandates

Collections > View Collections

55

You're definitely getting the hang of it! 😃

56

Nope, the correct answer is: Collections > View Enrolments

57

What are the important boxes you need to tick before generating a collection?* This field is required.

Upload to Bank Server

Send Reminder to Customer

Both of the above

58

That's right! 👏

59

Wrong, you need to tick on both, ✔️Send Reminder to Customer & ✔️Upload to Bank Server.

60

Merchant D has generated a collection file for today. However, the merchant later realises that the collection status has been updated to “Exceed Collection Date”. He instantly recalls that he did not tick the “Upload to Bank Server” box when generating the collection.* This field is required.

The customer did not get notified of the collection

The system did not upload the collection file & thus the bank was not triggered to pull funds

The collection amount was not be reflected in the Curlec system

61

Absolutely right! 😄

62

Nope, failing to tick on the "Upload to Bank Server" box results in the system not uploading the collection file to the bank & thus the bank will not be triggered to pull funds for the merchant.

63

What does the “number of retry'' feature represent?* This field is required.

An automated collection retry by the bank should there be an unsuccessful collection

The amount of retries you are able to generate manually should there be an unsuccessful collection

The number of times the collection will be generated

64

Correct! Keep going 😁

65

Incorrect! ❌
The "number of retry" feature is an automated collection retry by the bank should there be an unsuccessful collection.

66

What is auto collection?* This field is required.

It is a one-time setting that gets populated for all the mandates

It allows flexibility in collection date, time & amount

You are able to generate a collection above the agreed maximum amount per DD transaction

67

Yup that's right!

68

Wrong! ❌ An auto collection is a one-time setting that gets populated for all the mandates

69

On a fresh account, the “Auto Collection” function is automatically enabled.* This field is required.

TRUEFALSE

70

Looks like you've been paying attention! 😄

71

Uh oh, that's incorrect. ❌
On a fresh account, the “Auto Collection” function is disabled. Merchants are required to enable the function as they see fit.

72

When the collection amount is set to “Default to Maximum Amount”, the system will make auto collections based on the Maximum Amount per DD Transaction set on the mandate.* This field is required.

TRUEFALSE

73

Correct!

74

Wrong! ❌
“Default to Maximum Amount” means that the system will make auto collections based on the Maximum Amount per DD Transaction set on the mandate.

75

When the collection amount is “Set a Specific Amount” of RM150, the system will make auto collections of RM150 for all the mandates based on their respective frequencies.* This field is required.

TRUEFALSE

76

That's right!

77

Wrong! ❌
When the collection amount is “Set a Specific Amount” of RM150, the system will make auto collections of RM150 for all the mandates based on their respective frequencies.

78

When the collection amount is set to “Based on Collection Amount”, the system will make auto collections based on the collection amount field set on the mandate.* This field is required.

TRUEFALSE

79

Correct!

80

Wrong! ❌
“Based on Collection Amount” means that the system will make auto collections based on the collection amount field set on the mandate.

81

If you do not want to make collections for all your mandates based on the same, auto-populated date, you should ___________.* This field is required.

Disable “Generate collection based on Mandate Effective date”

Enable “Generate collection based on Mandate Effective date”

Enable Auto Collections

82

You're getting good at this! 😁

83

Nope, you got that wrong!
If you do not want to make collections for all your mandates based on the same, auto-populated date (e.g. on the 3rd of every month), you should Enable “Generate collection based on Mandate Effective date”

84

You can choose to collect payments on the 28th of every month for mandates with Effective Date after the 28th.* This field is required.

TRUEFALSE

85

Love that you're paying attention to details! 😄

86

That's wrong! ❌
The right answer is: TRUE, the Curlec system has a feature which allows merchants to collect payments on the 28th of every month for mandates with Effective Date after the 28th.

87

Under which tab can you monitor the collections you have made?* This field is required.

Mandates > View Mandates

Collections > View Enrolments

Collections > View Collections

88

Good one!

89

Oops, that's incorrect! ❌
To monitor your collections, go to Collections > View Collections

90

A merchant finds that for their business, the most suitable payment collection method is through an auto collection. However, the merchant is also inclined towards making only manual collections for certain customers of theirs.* This field is required.

Turn off the Enable Collections toggle & Turn on the Enable Auto Collection toggle

Turn on the Enable Collections toggle & Turn off the Enable Auto Collection toggle

Turn off both the Enable Collections & Enable Auto Collection toggle

91

You have now mastered making collections via the Curlec system! 😄

92

Wrong! ❌
The merchant will have to Turn on the Enable Collections toggle & Turn off the Enable Auto Collection toggle.

93

An Instant Pay refers to a service where merchants are able to collect one-off payments through online banking (FPX) or through debit/credit card payments. * This field is required.

TRUEFALSE

94

That's correct!

95

Oops, the correct answer is: TRUE, An Instant Pay refers to a service where merchants are able to collect one-off payments through online banking (FPX) or through debit/credit card payments.

96

What is the difference between Direct Debit & Instant Pay?* This field is required.

Direct Debits puts the customer in control of the funds & Instant Pay puts the merchants in control of the funds

Instant Pay puts customers in control of the funds & Direct Debit puts the merchants in controls of the funds

Instant Pay is an easier way of collecting funds from customers than Direct Debit

97

Correct! Keep going! 😃

98

That's incorrect ❌
Instant Pay puts customers in control of the funds & Direct Debit puts the merchants in controls of the funds.

99

Under which tab can you monitor the Instant Pay collections you have made?* This field is required.

Instant Pay > Search Instant Pay

Collections > View Collections

Instant Pay > View Instant Pay

100

Correct! You're almost there 😄

101

Looks like you got that wrong ❌
You can monitor your Instant Pay transactions under the Instant Pay > View Instant Pay tab

102

You have received several Instant Pay transactions over the past year. Due to a certain internal issue with collection records, you would like to search for a particular Instant Pay. How are you able to search for that particular Instant Pay?* This field is required.

At the search box on the top right

At the Instant Pay > Search Instant Pay tab

Both of the above

103

You're ready to start making your Instant Pay transactions via the Curlec system! 😁

104

Wrong! ❌
You can search for a particular instant pay only at the Instant Pay > Search Instant Pay tab.

105

What are the 4 types of user accounts on the Curlec system?* This field is required.

Admin, Manager, Salesperson, Guest

Admin, Salesperson, Local, View-Only

Admin, Manager, Salesperson, View-Only

Admin, Manager, View-Only, Anonymous

106

You got that right! 😃

107

Wrong! ❌
The 4 types of user accounts are: Admin, Manager, Salesperson & View-Only users.

108

How can the added users sign in the next time they want to use the system?* This field is required.

Using their email address & password

Using their username & password

Using their name & password

109

Correct! 😃

110

Incorrect! ❌
The next time a user wants to use the system, they have to login
using their username & password

111

Merchant Z has 100 physical mandates. However, Merchant Z would like for all the 100 mandates to be digitised and reflected in the Curlec system at a go.* This field is required.

Batch Upload

Subscriptions

Instant Pay

112

Yup that's right! 👏🏻

113

Oops, looks like you got that wrong 😞
The correct answer is: Batch Upload.

114

The Batch Upload function allows you to create multiple mandates and/or Instant Pays instead of creating them individually.* This field is required.

TRUEFALSE

115

Correct!

116

That's incorrect! ❌
The right answer is: TRUE, the Batch Upload function allows you to create multiple mandates and/or Instant Pays instead of creating them individually.
Besides mandates, you could also batch upload collection files.

117

The Curlec system does not allow for configuration of mandate & Instant Pay forms.* This field is required.

TRUEFALSE

118

Correct! You're almost there, keep going! 😄

119

Nope, you answered incorrectly ❌
The right answer is: FALSE
You can always configure both forms under Settings > Mandate Form or Settings > Instant Pay Form

120

You, as a merchant, do not need the authorization of your customer(s) to terminate a mandate(s) as it can be done easily on your end.* This field is required.

TRUEFALSE

121

Correct! You will need your customer's authorisation (which is performed via an RM1 FPX transaction) to terminate a mandate.

122

Wrong! ❌
The right answer is: FALSE, A merchant can only initiate a termination but not authorise the termination form. The customer will still have to authorise the termination form via an RM1 FPX transaction.