I GENERAL PROVISIONS
1. Introductory provisions:
1.1. It is the duty of each visitor to carefully read and follow the internal rules (hereinafter – the Rules) before visiting the FLOATY® salon (hereinafter -– FLOATY) for floating, 4D massage chair or red light therapy sessions.
1.2. The rules are posted on the FLOATY website www.floaty.lv.
1.3.“HEALTHY” LTD. does not bear any responsibility if the visitor does not follow the Rules, instructions of the FLOATY employees, any warning signs that are placed on the premises, inscriptions or if the visitor damages their health, endangers the health or life of themself or other visitors, causes material or moral damage to a third party.
1.4. The visitor is responsible for his/her health conditions and physical fitness before and during the visit to the FLOATY salon.
1.5. In the event that the health of the visitor deteriorates during the visit to FLOATY,
the visitor must contact an employee of the salon immediately.
1.6. The FLOATY salon’s employees have the right to ask a visitor to leave if they do not comply with the Rules, the employees’ instructions, any posted warning signs or inscriptions. In this case, the visitor is not refunded the service fee that has been paid.
1.7. The visitor has the right to submit a written application for any accident that has happened at the FLOATY premises, if he/she has any claims or suggestions.
1.8. For security reasons, the FLOATY employees have the right to request to see the contents of the visitor’s bag.
1.9. For security reasons, the waiting room that is entered before the FLOATY cabin is equipped with video surveillance equipment. The FLOATY salon observes the requirements of personal data processing and protection during video surveillance.
1.10. Visitors are bound by the FLOATY privacy policy. It can be found on the www.floaty.lv.
2. Visiting procedure:
2.1. By purchasing a subscription or a one-time entry ticket, the visitor confirms that he/she has read and agrees to the Rules of the FLOATY salon, as well as undertakes to comply with them during his/her visit.
2.2. When purchasing a subscription, the visitor must present a valid identifying document (passport, ID card or another type of document) with which the person can be identified.
2.3. The visitor can buy a gift card for the FLOATY services both for themselves and other people. The deadline of use for this gift card is 12 (twelve) months from the date of purchase.
2.4. The services provided in the FLOATY salon are available ONLY to people who are older than 18.
2.5. Before entering the floating, massage or red light therapy rooms, any outerwear must be placed in the wardrobe that is located in the waiting room. “HEALTHY” LTD. is not responsible for any of your personal belongings that are left in the wardrobe.
2.6. While in the FLOATY premises, visitors must wear shoe covers.
2.7. The visitor should be aware that the floors of floating rooms, floating capsules and showers can be wet and slippery.
2.8. When using hair dryers (hair dryers and hair straighteners), it is forbidden to use them with wet or moist hands, as well as the visitors have to observe the correct distance between the hair and the hair dryer when using them.
2.9. The customer service specialists have the right to stop admitting visitors to the FLOATY premises if the number of visitors exceeds the allowed number of clients at that time.
3. In the FLOATY salon it is prohibited to:
3.1. Attend the floating, 4D massage or red light therapy sessions under the influence of alcohol or drugs.
3.2. Ride a bicycle, roller skates, electric scooters or other vehicles, except for prams and wheelchairs.
3.3. Bring weapons, explosives, flammable substances, poisonous substances, alcoholic beverages, narcotic or toxic substances, glass and tin containers and other items that may endanger the health, safety and life of others.
3.4. Smoke, drink alcohol, use drugs and toxic substances while being on the FLOATY premises.
3.5. Damage the FLOATY premises, equipment, facilities or inventory.
3.6. Enter the FLOATY premises with animals.
3.7. Visit FLOATY while experiencing acute symptoms (fever, elevated body temperature), conjunctival, skin or other contagious diseases, open wounds or bandages that may endanger the safety of other visitors.
3.8. The visitor is responsible for the losses caused as a result of his/her actions, which have been caused to “HEALTHY” LTD. or any third parties.
3.9. For non-compliance with the prohibition requirements, the employees have the right to prohibit the visitor from continuing to use the services provided by FLOATY. For repeated non-compliance, the administration of “HEALTHY” LTD. has the right to cancel the visitor’s subscription or entrance card without refunding the value of the subscription or entrance fee.
II SPECIAL PROVISIONS
4. Internal rules of the floating cabin:
4.1. The visitor is responsible for his/her health condition, physical fitness, swimming skills and abilities before and during the visit to FLOATY.
4.2. In case the visitor’s health deteriorates during the visit to FLOATY, the visitor must contact an employee immediately.
4.3. A FLOATY employee has the right to ask a visitor to leave if he or she does not comply with the Rules, the employee’s instructions or any posted warning signs or inscriptions. In this case, the visitor is not refunded the entrance fee that has been paid.
4.4. Visitors must adhere strictly to the time and place of the visit.
4.5. Before entering the floating capsule, the visitor must take a shower. It is mandatory to wash your hair with shampoo before the floating session. Do not use hair conditioner before the floating session.
4.6. The visitor should be aware that the floors of showers and changing rooms can be wet and slippery.
4.7. When using hair dryers (hair dryers and hair straighteners), it is forbidden to use them with wet or moist hands, as well as the visitor has to observe the correct distance between the hair and the hair dryer when using them.
4.8. The visitor is responsible for compliance with personal hygiene requirements.
4.9. It is up to the visitor to assess and be responsible for his/her health condition and to choose the length of their stay in the floating capsule accordingly. When using medications (antibiotics, antidepressants, diuretics, etc.) a flotation session should only be attended after consultation with a doctor.
4.10. Quit staying in the floating capsule immediately if you experience any discomfort.
4.11. While in the floating capsule, the visitor must refrain from any action that may endanger his or her own life, health or safety.
4.12. It is forbidden to touch the equipment next to the floating capsule and to place clothes or other objects on it.
4.13. It is forbidden to use any body treatments (honey, coffee grounds, clay, etc.) in the floating capsule.
4.14. It is forbidden to pour water or other liquids into the floating capsule.
4.15. It is forbidden to bring food, any beverages in glass containers, any alcoholic beverages or other intoxicating substances.
4.16. It is forbidden to use chewing gum.
4.17. Do not spit on the floor, walls or in the water.
4.18. It is forbidden to relieve yourself outside of the places that are intended for it.
4.19. It is forbidden to scream, whistle and run or to call for help unnecessarily in order not to mislead the FLOATY employees.
4.20. It is forbidden to jump in a floating capsule or to dive in it.
4.21. It is forbidden to climb on top of the floating capsule.
4.22. It is forbidden to touch the temperature and motion sensors that are located indoors.
5. Internal rules that are to be observed during a massage:
5.1. Do not wear shoes in the massage chair.
5.2. When in a massage chair, it is mandatory to put on plastic foot covers.
5.3. Visitors are obliged to treat the FLOATY massage chair and equipment with care.
5.4. Visitors are obliged to observe order and cleanliness, to throw any waste only in the places that are provided for that purpose.
5.5. Visitors are obliged to follow the signs in the room and the instructions of the FLOATY staff.
5.6. It is forbidden to bring food, any beverages in glass containers, any alcoholic beverages or other intoxicating substances.
5.7. It is forbidden to use chewing gum.
5.8. It is forbidden to spit on the floor and the walls.
5.9. If any discomfort occurs during a massage session, immediately stop the massage session and notify the FLOATY staff using the special alarm button.
5.10. At the end of the massage session, place the used plastic foot covers in a waste container.
5.11. It is forbidden to climb on the massage chair.
5.12. It is forbidden to pour water or other liquids on the massage chair.
5.13. Arbitrary adjustment of the massage chair operation and settings is prohibited.
5.14. It is forbidden to remove the hygienic cover from the massage chair.
6. Internal rules that are to be observed during red light therapy:
6.1. Pregnant women must consult a doctor before attending red light therapy.
6.2. It is strictly forbidden to stay in the red light cabin for more than 15 minutes.
6.3. In case of discomfort, stop the session immediately.
6.4. It is forbidden to change the settings of the equipment.
6.5. It is forbidden to touch the glass panels on the sides of the cabin with your hands.
6.6. It is forbidden to press against the inside and outside walls of the cabin.
6.7. It is forbidden to bring food, any beverages in glass containers, any alcoholic beverages or other intoxicating substances.
6.8. It is forbidden to pour water or other liquids in the red light cabin.