Thank you for choosing Rue and Primavera for your therapy needs. We are happy to be of service to you. Rue and Primavera reserves treatment time exclusively for your benefit. In order for us to help you with your condition it is important that you keep your scheduled appointments. It is not our intention to cause undue financial hardship for you as the patient, however we cannot absorb a loss in revenue due to lack of compliancy. -Late Cancelations: Appointments must be cancelled 24hours PRIOR to your scheduled appointment or there will be a $80.00 fee not covered by your insurance company. We must hear from you during business hours 9-5pm. If you leave a voicemail after hours (including weekends) the fee will be billed to you, as we do not have the chance to fill your cancelled appointment. -No Shows: If you do not show up for your scheduled appointment and do not call to notify us of your absence, you will be charged a fee of $125.00. This fee will not be waived under any circumstances. All fees are due at the time of the next scheduled appointment. This fee also applies to your first appointment. *If you cancel without cause or give late notice 3 times in one month you will be automatically discharged. After your first no-show you will be contacted but all future appointments will be cancelled, and you will have to contact us to get back on the schedule. Out of curtsy we send you a reminder call/text/email 48-hours before your scheduled appointment. We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, please contact our Patient Care Coordinator.