New Customer Registration Form

New Client Form

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Client Information

First NameLast Name
Address

Street Address

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CityState / Province

Postal / Zip Code
Home Number
Home NumberFormat: (000) 000-0000.
Cell Number
Home NumberFormat: (000) 000-0000.
Email
example@example.com
How did you hear about us?
Co-Owner

First NameLast Name
Home Number
Home NumberFormat: (000) 000-0000.
Cell Number
Format: (000) 000-0000.
Emergency Contact (If different from above)

First NameLast Name
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Relationship
Pet's Information
Pet's Name
Birthday

MonthDayYear
Date
Breed
Sex
Colour
Surgical Sterilization
Multiple pets, please type above information here:
Veterinarian Information
Veterinary Hospital
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Vaccination Record (please select all that apply)
Enter due Dates for all vaccinations given (can be found on your vaccination certificates or given by veterinarian)
Upload Vaccination Certificates
Vaccination Certificates

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PLEASE BRING YOUR PET ON A LEASH OR CARRIER FOR THEIR SAFETY

The Pet S-Paw & Lounge has a goal to provide the safest, most enjoyable grooming experience for you and your pets. We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and the products we use. Below are some policies we have developed to ensure the safety and happiness of your pets while in our care. PLEASE READ & INITIAL FOLLOWING POLICIES.
HEALTH OR MEDICAL PROBLEMS
Your pet is our number one concern. If you suspect they are feeling under the weather, please notify us in advance. Grooming can be physically demanding and can aggravate pre-existing health problems. It is our policy to refuse entry to any dog or cat who is displaying symptoms of any contagious condition. If you have a concern about an issue that arises after a grooming appointment we request that you bring it to our attention within 24-48 hours so it can be addressed immediately. All medical expenses for veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
ACCIDENTS
Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quacking of nails, etc. In most cases this can happen when an animal is wiggling or moving around. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accidents. If the Pet S-Paw & Lounge feels it is serious, and the owner is not on-site, The Pet S-paw & Lounge will seek immediate veterinary care for your pet.
AGGRESSIVE BEHAVIOUR
Grooming can be stressful for sensitive pets and some tolerate it better than others. Our professionally trained staff uses proper handling techniques and equipment to deal with most dispositions. Please ensure to inform our staff at time of booking if your pet requires special handling so we can book accordingly.
VETERINARIAN AUTHORIZATION-MEDICAL EMERGENCIES
This release gives The Pet S-Paw & Lounge full authorization to seek medical treatment from our neighbour, Veterinary Hospital, in the case of any medical emergencies while in the care of The Pet S-Paw & Lounge.
CURRENT VACCINATIONS

In accordance with City of Toronto regulations effective by February 1, 2027
At The Pet Spaw & Lounge, your pet’s health, safety, and comfort are our top priorities. In line with updated City of Toronto licensing and animal care regulations, all grooming establishments must follow enhanced health and record-keeping standards. All dogs must have up-to-date vaccinations, with proof provided prior to their appointment. Required vaccinations include: Rabies (required by Ontario law for all dogs over 3 months of age) DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza) Bordetella (Kennel Cough) — strongly recommended due to close contact between dogs. All cats must have up-to-date vaccinations, with proof provided prior to their appointment. Required vaccinations include: Rabies (required by Ontario law for all cats over 3 months of age) & FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia). Any medical exemptions must be provided in writing by a licensed veterinarian. Veterinary records must be submitted in paper or digital form Rabies tags alone are not accepted as proof. Pets must appear healthy and free of signs of contagious illness at check-in. For your pet’s comfort and safety, a 24–48 hour waiting period after vaccinations are administered, is required prior to booking a grooming appointment. Puppies must have completed their early core vaccine series before their first grooming visit
FLEAS/TICKS
The Pet S-Paw & Lounge strives to be a flea/tick-free salon. Any dog or cat that we discover to have fleas/ticks is immediately given a flea/tick bath to reduce the risk of parasite transmission to the other pets in our care. The salon is thoroughly treated with a flea premise spray after every case of fleas is discovered to protect the other pets that visit us. An extra fee of $50 is always applied to the grooming bill to cover the cost of the extra labour associated with the flea bath as well as the shampoo and fumigation products. There are currently many flea control products on the market, but in order to find one that is safe for your pet, you need to discuss all products with your veterinarian. Many of the monthly treatments available can be used topically or orally, and are very successful in repelling fleas from your dog or cat's skin and fur.
MATTED COATS/STRIPPING COATS
There are many reasons a pet can get matted. When the dog or cat’s hair becomes tangled or clumped close to the skin, it can pose a health risk for the dog/cat and increases the chance of skin irritation or injury during the grooming process. There are really only 2 options when a pet’s coat is deemed matted – shave under the matted portion of hair, leaving the hair shorter but greatly reducing stress on the dog or cat. The other option that is available to some pet owner’s (providing the pet isn’t too far gone) is dematting. This service is only available for pets’ who can both tolerate it and when the matting is not so severe that dematting poses a high risk of injury or stress. Both the dematting process and stripping off matted coat can be a slow process that takes skill and extra care from our groomers. It is also demanding on our bodies, equipment and often requires extra sharpening of blades and scissors. Because of these reasons, there are extra fees associated with both the dematting and clipping of matted coat. Prevention is the best defense by scheduling regular grooming appointments, every 6-8 weeks. PLEASE NOTE: ATER DEMATTING AND/OR STRIPPING COATS, PET MAY BE LEFT FEELING UNCOMFORTABLE AND BEHAVIOURS MAY CHANGE DUE TO SEVERITY OF CONDITIONS.
Ear Plucking
There are benefits and risks to ear plucking. We will pluck ear hair on case by case basis and at the owner's request. PLEASE NOTIFY IF YOU WOULD NOT LIKE THIS DONE.
Comments (optional)
ANAL GLAND EXPRESSION
Anal glands are no longer expressed. Please seek assistance from regular Veterinarian should there be any concerns.
Comments (optional)
ADDITIONAL STAFF
At times, additional staff members are needed to aid in the grooming process as a safety precaution. Such instances would include an older pet unable to stand, squirmy pets and various behavioural attitudes etc. Therefore, the grooming process takes longer and additional staff as a result costs can accrue when necessary.
SCHEDULED APPOINTMENTS & CANCELLATIONS
Scheduling is important to maintain the flow of the shop. We strive to book appointments so we can keep our appointment times short and accommodate our client’s schedules. If unable to make a scheduled appointment we require 24 hours notification. Cancellation Policy in full effect: "no shows" will be charged 100% service amount. Less than 24-hour notice will result in a charge equal to 50% of service amount. Cancelling and/or "no showing" two consecutive appointments results in non-refundable deposit required, prior to booking next appointment, equal to 30% of service amount.
PAYMENT
Payment is due when services are rendered. We accept Visa, MasterCard, debit and cash are preferred.
CLIENT REQUESTS & SATISFACTION
Customer service is very important to all of our staff. We do our very best to accommodate all customer requests, however if a pet’s temperament or health condition prevents us from fulfilling a clients’ wishes we will communicate our concerns beforehand whenever possible. Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pickup your pet from his/her appointment. Once, however, you take your pet home from the appointment, any return visits will be treated as a new appointment and client will be charged a grooming fee or some kind. Please contact 24 hour post groom should there be any concerns.
PHOTOGRAPHS & SOCIAL MEDIA
This release form authorizes The Pet S-Paw &Lounge to take photos of your pet for client file and for company website, Facebook and Instagram pages. All photos taken are the property of The Pet S-Paw & Lounge. PLEASE LEAVE COMMENT IF YOU WISH TO DECLINE.
Comments (optional)
E-MAILS
This release form authorizes The Pet S-Paw & Lounge to use e-mail noted above as a form of communication and promotional purposes. Client is able to opt out at any point with given notice.
Comments (Optional)
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the pet(s) for which services are being rendered. I am 18 years of age or older and have the authority, as pet’s owner, to enter into this agreement. I authorize this signed contract to be valid approval for future grooming services, permitting The Pet S-Paw & Lounge to accept telephone reservations for service without additional signed contracts or written authorization. I understand that pricing is subject to change. This agreement is valid for all pets that I currently own or will own in the future. I have read, signed, and agreed to the above.
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New Client Form

Pet's Information

Veterinarian Information

Upload Vaccination Certificates

PLEASE BRING YOUR PET ON A LEASH OR CARRIER FOR THEIR SAFETY

HEALTH OR MEDICAL PROBLEMS

ACCIDENTS

AGGRESSIVE BEHAVIOUR

VETERINARIAN AUTHORIZATION-MEDICAL EMERGENCIES

CURRENT VACCINATIONS

FLEAS/TICKS

MATTED COATS/STRIPPING COATS

Ear Plucking

ANAL GLAND EXPRESSION

ADDITIONAL STAFF

SCHEDULED APPOINTMENTS & CANCELLATIONS

PAYMENT

CLIENT REQUESTS & SATISFACTION

PHOTOGRAPHS & SOCIAL MEDIA

E-MAILS