General Terms & Conditions
1. Invoices, credit notes and other accounting documents delivered in electronic format only.
2. MediaCloud quotations are valid for 7 days - subject to exchange rate fluctuations.
3. This is a quotation only and does not guarantee stock.
4. Stock will only be reserved once payment has been processed and confirmation received.
5. A 100% deposit is required on hardware, software and set-up to secure an order.
6. A 100% deposit is required on labour to secure an order.
7. Labour quoted in all proposals is estimated only, is based on industry standards and is subject to realignment post a Technical Pre-Installation meeting performed by the projects team.
8. During the installation, any unforeseen issues that arise will be communicated to the technical team along with an estimation of possible cost overruns.
9. Travel and accommodation costs are not included unless otherwise stipulated and are limited to the provisions made in the project for travel and accommodation. Any additional travel/accommodation required other than those specified will be for the customer’s account and will be charged on a cost-recovery basis.
10. Solution Delivery will be within 2-4 weeks from receipt of initial deposits unless otherwise stipulated.
11. Hardware, Setup and Software costs will be invoiced separately from labour costs.
12. All Hardware and Software purchased need to be settled in full before delivery may be scheduled unless agreed otherwise in writing.
13. All remaining setup and labour costs will be invoiced post-project completion and customer sign-off.
14. Delivery and collection fees may be charged at R350.00 ex VAT per trip.
15. Prices are subject to change resulting from fluctuations in foreign exchange rates.
16. Our suppliers require warranty and swap-out items to be returned with full packaging and as such we will only be able to honour these swap-outs if the supplier’s requirements are met.
17. MediaCloud warranty swap-outs within the first year include free delivery and collection. All labour to reinstate the software or hardware are billable.
18. Project and implementation costs are strictly limited to the scope of the project and/or quantities stipulated in the project proposal. Any additional or reduction in services required or deviation in the number of devices will be considered the additional scope and the costs thereof will be an additional charge to the customer.
19. Invoicing for project/implementation-based services will be per phase. On acceptance of the completion of any phase, Media Cloud will invoice the customer for the services rendered for that phase irrespective of any dependencies to future phases of the project.
20. Where Media Cloud will endeavour to gather all the required information prior to solution implementation, due to the nature of the industry, it is impossible to factor in every potential eventuality and it is deemed acceptable that certain “technical teething” issues may occur as a result of the solution implementation.
21. All equipment remains the property of Media Cloud until paid in full.
22. Errors and omissions are excluded.
23. Any additional setup and configuration fees will be charged on a time and material basis at standard rates.
24. Any additional static IP addresses will be charged at an additional charge.
25. Notice for service speed upgrades and downgrades needs to be given before the 20th of the month and will take effect from the beginning of the following month.
26. Fibre-to-the-home cancellations require a full calendar month’s notice.
27. Fibre to the business cancellations may require 90 days’ notice as per the service level agreement. An early cancellation fee may be charged per SLA terms and conditions.
28. All support needs are to be logged via the MediaCloud Helpdesk at 010 594 5999 or support@mediacloud.tv
29. All accounts are prepaid unless a prior arrangement has been made in writing and signed by both MediaCloud Networks and the client.
30. Accounts will be suspended on the 7th of each month should they not be up-to-date.
31. Should a service commence mid-month, it will be billed pro-rata for the remainder of the month along with the following month’s billing.
32. Accounts with prior arrangements to be post-paid are due 30 days from the invoice date.
33. All on-site ad-hoc support will be billed at a rate of R1500/hour ex VAT.
34. After-hours ad-hoc support will be billed 1.5 x R1500/hour ex VAT.
35. Fibre to the home callouts will be charged at a fee of R550 incl. VAT.
Media Cloud standard terms and conditions of trade will apply which can be found at http://mediacloud.tv/assets/pdfs/standard-terms-and-conditions.pdf under Legal Documents.
By completing this sign-up document, I hereby accept the above terms and conditions as described above by MediaCloud Networks (Pty) Ltd.
