1. **Order Management and Customer Support:**
- Efficiently process incoming orders from both retail and wholesale customers, ensuring a seamless shopping experience for all.
- Provide prompt and attentive customer support by addressing inquiries and concerns, maintaining a high level of satisfaction across both customer segments.
- Must be adept at managing multiple ongoing online chat conversations simultaneously.
2. **Delivery Coordination:**
- Oversee the coordination of deliveries, ensuring accurate and on-time shipments for both retail and wholesale customers.
- Collaborate with the sales team to optimize delivery schedules and meet the unique expectations of each customer group.
3. **Retail and Wholesale Account Management:**
- Focus on managing both retail and wholesale accounts, tailoring services to meet the distinct needs of each group.
- Foster strong relationships with customers from both segments to enhance their overall experience.
4. **Training and Process Improvement:**
- Conduct training sessions to educate team members on efficient order processing for both retail and wholesale customers, emphasizing exceptional customer service.
- Continuously evaluate and refine order workflows for both segments to improve efficiency and accuracy.
- Collaborate with cross-functional teams to enhance processes catering to both retail and wholesale customers.
- Prior experience in an inside sales or customer service role, spanning both the retail and wholesale sectors, is preferred.
- Exceptional organizational skills with a strong attention to detail, crucial for serving both customer groups effectively.
- Excellent communication and interpersonal abilities to engage effectively with both retail and wholesale customers and team members.
- Proficiency in using software and tools tailored to the needs of both retail and wholesale order management and customer support.
- Demonstrated multitasking capabilities and a knack for prioritizing tasks in a fast-paced environment that serves both retail and wholesale customers.
- Strong problem-solving skills and the ability to make independent decisions as needed, considering the unique requirements of both segments.
- Knowledge of practices in both retail and wholesale industries is advantageous.
As our Inside Sales Coordinator, your primary mission is to ensure an exceptional shopping experience for both retail and wholesale customers. You will be instrumental in efficiently managing orders, coordinating deliveries, and nurturing relationships with customers from both segments, all while upholding a high standard of efficiency and satisfaction.
If you are a proactive and detail-oriented professional with a passion for delivering outstanding service to both retail and wholesale customers, we encourage you to apply and become a valued member of our team, dedicated to providing top-notch support to all our customers.