HMS New Business Questionnaire
Company Name
Name
First Name
Last Name
Position
Are you a:
Existing Lender
New Lender
Which type of Institution are you?
Deposit taking institution
Alternative lender
Originator / packager
Asset owner (including Fund Manager or Institutional Investor)
Housebuilder / land developer
Other
If a new launch, which advisers (legal, advisory firms, compliance consultants) are assisting with the launch?
Are you (or do you intend to be) FCA regulated?
Yes
No
If yes and you have received your FCA reference number please provide below:
If yes, do you (or do you intend to have) have the following permissions:
Entering into a regulated mortgage contract as lender
Administering a regulated mortgage contract
Please state any other relevant permissions:
Loan Portfolio Details
1. Do you offer:
Regulated Loans
Unregulated Loans
Both
2. Type of loans offered:
First charge secured
Second charge secured
Unsecured
3. Borrower type:
Retail Customer
Corporate Borrower
Originator / Packager
4. Please select the following types of loans which you offer:
Mortgage (1st Lien)
Shared Equity
Later Life (Equity Release, Equity Reversion)
Bridging
Development
Commercial Real Estate
Business Loans
COVID Loans (BBLS/CBILS)
Other
If other, please specify below:
Please provide sample loan documents for each of the above loan types which you offer.
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5. For each of the above loans that you offer please provide maximum and minimum term duration and size, as well as anticipated average.
6. Where are the loans intended to be offered in?
England
Wales
Scotland
Northern Ireland
Other
If other, please specify below:
7. Is there a specific geographical focus in the above markets? Please clarify below.
8. Are you offering:
Direct to customer
Via intermediaries / packagers
9. Do any the above loans have any intrinsic characteristics that make it unique?
Yes
No
If yes, please provide further details below:
Interest/valuation
10. Is interest payable on loans?
Yes
No
11. How regularly is interest collected?
Daily
Monthly
Annually
Other
If other, please specify below:
12. The fee will:
Annual charge
Added to the debt
Other
If other, please specify below:
13. If interest is applied, will the interest be payable on:
Original loan value
A revaluation and calculation of the outstanding loan at a given point
Other
If other, please specify below:
14. Is there an ability to staircase during the term of the loan?
Yes
No
15. Do you require HMS to issue a formal memorandum of stair-casing?
Yes
No
16. Will HMS be required to arrange a valuation?
Yes
No
17. Are the loans subject to early repayment charges?
Yes
No
If yes, please provide further details below:
Existing Loan Portfolio (if pre-launch please skip section)
18. Estimated number of loans issued
19. Estimated value of the loan portfolio
20. Did you originate these loans or purchase the debt?
Originated the loans
Debt purchase
21. Are there current valuations on the portfolio
Yes
No
If yes, please provide any available documentation regarding the valuations.
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22. Are you aware of any issues with cladding or other non-traditional construction materials?
Yes
No
If yes, provide details below:
23. Are there any known disputes with customers or outstanding NHBC claims?
Yes
No
If yes, please provide details below:
24. How many loans are currently in forbearance? This should include loans in term extensions or payment plans and can be expressed as either an estimate number or percentage of the portfolio.
25. Are there any unsigned agreements or missing documents?
Yes
No
If yes, please provide further details below:
26. Average duration of term remaining:
Please provide details of the portfolio
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New loans to be originated (if this does not apply please skip to next section)
27. What is the anticipated volume (including aggregate value) of new loans to be issued in the next 12 months?
28. Do you intend to find new funding lines to support this development or rely on existing credit lines?
Existing Credit Line
New Funding Line
If New Funding Line, please provide any further information you are able to share at this stage:
29. New product issuance – do you expect to launch any new/differentiated over the next 12 months?
Operating Model
30. Do you currently outsource your loan/mortgage servicing?
Yes
No
If yes, state which provider do you currently work with?
31. Which functions of servicing is it intended that HMS will take on?
Full outsource
Standby servicing
Partial Servicing (including primary/special servicing only)
Other
If other, please provide details below:
32. If full outsource will this be on a:
White label
HMS own brand basis
Primary servicing and client communications
33. Do you wish for HMS to liaise with clients on behalf of your firm?
Yes
No
34. Assuming yes, do you wish for HMS to undertake all methods of communications on behalf of your firm?
Yes
No
If no, please confirm which methods you wish for HMS to undertake:
Telephone
E-mail
Other
If other, please specify:
35. Will HMS be required to issue statements?
Annually
Monthly
Other
If other, please provide further information:
36. What is the intended frequency of client comms that are not in arrears?
Monthly
Quarterly
Six Monthly
Annually
37. Do you require sign off prior to any response to client enquiries?
Yes
No
38. If yes, would this be for
All enquires
Specific enquiries
If specific enquiries please provide examples of what you would like HMS to undertake on your behalf:
Special Servicing
39. Do you wish for HMS to:
Implement your in-house forbearance policy
Utilise HMS' forbearance policy
40. Will you require HMS to instigate litigation if necessary?
Implement your own in-house litigation policy
Utilise HMS’ litigation policy
41. Do you have a policy in relation to defined contractual hardship terms for defaults?
Yes
No
If yes, please specify:
42. Do you require any potential further negotiation on final payments due?
Yes
No
If yes, provide further details below:
43. Do you require HMS to liaise with your chosen solicitors or asset managers?
Yes
No
If yes please state current provider(s):
Loan Administration
Portfolio Reporting
44. How frequently would you like to receive updates?
Daily
Monthly
Quarterly
Annually
Other
If other, please specify:
45. Which type of portfolio data would you like to receive?
Basic data (loan values, redemption's, arrears etc)
In-depth (risk exposures, geographic breakdown, arrears by region)
Bespoke / Other
If Bespoke / Other, please state specific areas of interest:
46. Which type of format would you like to receive this data in:
CSV
PDF
Other / API
If Other/API, please provide further information:
47. Are you interested in learning more about HMS’ Exposure+ data visualisation and enhanced portfolio analytics platform?
Yes
No
Payments
48. How do you intend to confirm payments to HMS?
Automatically from your accounting system
Copies via third party payment platforms (i.e. GoCardless)
Manually
Other
If other, please specify:
49. What will HMS receive?
Bulk receipt confirmations
Individual receipts
50. How frequently will HMS receive receipt reporting?
Daily
Weekly
Monthly
Other
If other, please specify:
Other
51. Will HMS be required to obtain/review annual insurance policy and cover from borrowers?
Yes
No
52. Do you wish for HMS to undertake the charge removal?
Yes
No
53. Do you wish for HMS to seek approval from you prior to instructing field agent calls or trace requests?
Yes
No
54. Do you wish for HMS to seek approval prior to sending out any waivers?
Yes
No
Do you have/prefer:
Own panel of valuation agents
HMS valuation agent
Technology Infrastructure
If there is no intention to originate new loans, please skip this section and click submit document at the end of this form.
55. Is your underwriting platform proprietary?
Yes
No
If no, please confirm which system provider and version you currently use:
56. Is there an intention to build an API interface directly with your underwriting system?
Yes
No
Undecided
57. If yes, is the intention to build a two way API interface for information exchange?
Yes
No
58. Do you already have an API portal set up from your system?
Yes
No
If no, when do you expect this to be completed:
59. Which programme language does your system use?
Python
PHP
Jason
CSV
Other
Please provide any technical documentation/information in relation to your API interface.
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Many thanks for taking the time to complete the HMS New Business Questionnaire, a member of the business development team will be in touch to take this forward.
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