• Humber Delivery / Booking Procedure

  • Notice – September 2020 – Important please read: Welcome to your delivery partner Humber Services. We have been appointed to take care of your home delivery service. You will have received a notification from us for your Delivery Date and your Consignment number for a 2 Man service before receiving this Notice. Due to Covid19 our company now operates a safe “special procedure” for work inside your property. For us to do this safely we need your help and co-operation to follow this Notice. Preparation (for you to do the following before delivery): 

    ROOM OF CHOICE

     This only applies for entry into your property if you have selected a Room of Choice service. For us to do this safely we need your help and co-operation to follow this Notice. Preparation (for you to do the following before delivery):

     

    -          We hope you don’t have to do this, if anyone in your household develop Covid19 or symptoms before your delivery, you must inform us by email. Please send an email to info@humberservices.com and in the subject line write “Delivery Cancellation quoting your full consignment number and delivery date DD/MM/YY.” In the email please include your Name, Address and contact details. The customerservices@Humber Serviceslogisticservices.com email is monitored and we will make contact with you to reschedule another visit at an appropriate time.

     -          Please make sure there is a clear entrance on to your property, gates, side gates, front or back door as appropriate. 

    -          Please make sure there is an unobstructed path to your room of choice. Please remove any items of furniture, valuables, pictures, plants, coats, hangings, curtains, lamps/lights, cables, toys and any other items likely to impede entry and exit in your property to the room of choice. Please ensure any flooring has coverings to prevent any damage during the room of choice / assembly option service.

     -          Please make sure you have considered the dimensions of the item/s and if they will fit in your property. Always allow a minimum of 5 centimetres or 2 inches of clearance either side along the pathway to your room of choice. Don’t forget to make an allowance for the outer packaging. Use our measurement checking rule as a guide to help you. Just measure as per the diagrams the distances for A,B and C for each tight area such as door openings, staircases, turnings, hallways and landings.  

  • For items to fit they must meet the rules: 

    i)                    Length must be less than A or C 

    ii)                  Diagonal breadth must be less than B diagonal measurement    -          Make sure any flooring that may mark has a protective covering.

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  • -          Our policy is we don’t let our crews work if they have Covid-19 symptoms. Our Crews must follow strict Covid19 procedure, follow safe hygiene rules and wear personal protective equipment. 

    -          Please work with our Crews to keep each other safe. The Crews have clear instructions on what is permitted and will talk with you about what is necessary.

    -          For information Delivery Crews aim for delivery from as early as 0700hrs to as late as 2200hrs depending on their routing. 

    -          On the delivery day, one of the Crew will call you on the contact number you provided: o   Provide an estimated delivery time, the Crew normally contact you to tell you a time as the “next drop”.

    -          The safe distancing rule of 2 metre distance must be observed at all times in the property, the Humber Delivery Crew has been asked to do the same. 

    -          You will be asked to show the safe pathway to the room of choice, pointing out any hazards. 

    -          One of the Crew will review the route for handling safety considering the size of consignment, the location of the room of choice taking into account how to manoeuvre safely inside your property. 

    -          The Crew will ask that you, householders and pets vacate the room of choice while the delivery and/or collection is made.  

    -          PLEASE NOTE OUR AIM IS YOUR SAFETY AND MINIMISE THE CREW EXPOSURE TIME SPENT IN YOUR PROPERTY 

    -          For a paid Collection for recycling disposal the Crew will provide a Bag to place the item in for removal. It has to be pre-booked and the Crew do not accept Cash payment on the day. 

    -          For a Return Collection, the Crew are not permitted to package any item, any packaging will be your responsibility to organise with the Sender. The Crew are not permitted to collect unpacked Returns. 

    -          For a Delivery the Crew will place in the room of choice. If an unpack service has been paid for the Crew will do this in the Room of Choice and remove the packing waste.  

    -          For Deliveries which are “tight” or “restricted clearances”, the Crew may be prepared to attempt Delivery (the Crew will advise if it really is not realistic to attempt) and will be conditional on your instruction and at your risk for any damage (including unwrapping from the original manufacturer’s packaging out of the room of choice as part of the delivery attempt. Any unwrapped goods will be deemed as accepted at this point,  the Crews are not permitted to take the goods away – unless there is a manufacturer fault with the goods.) 

    -          When the Collection and or Delivery Service is complete, the Crew will allow you to return to the room to inspect your goods, the Crew will vacate the room to allow you to do this. 

    -          We operate a signatureless Collection and Delivery. You may be asked for a photograph of you next to your goods as proof of delivery.   Thank you in advance from the Team at Humber Services for reading this notice and following the instructions helps keep everyone safe. 

  • Booking Day Process

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    Our Service and what happens next:

    Humber Services will be checking for Local Covid19 Restrictions on the Government website to ensure it is possible to deliver to your address, this may interrupt our delivery service to you. We will talk to you and aim to deliver when permitted. 

    The Booking Day Process applies to all Orders, once we have taken receipt of your order into our Network we will arrange with you a delivery, collection or both. The Service is to provide a BOOKING to your address within 5 days or an alternative BOOKING if you are not able to take for any reason.

     

    We will attempt to make contact with you with the contact details provided on your order, this is to advise you and update you on progress of your order. The communication is the same if we are giving a 1 Man or 2 Man Delivery/Collection service.

     

    The order of communication is by TEXT and copy by EMAIL  as well as by PHONE to make your BOOKING.  Please expect the following communication.

     

    EXPECTING YOUR ORDER as Electronic Notification this message is to inform you, your order will be arriving within 48 hours into the Humber Services delivery network. There is no action required by you.

     

    RECEIVED YOUR ORDER 2nd Contact as Electronic Notification we have received your order and will be making contact within 48 hours to offer you a Booking day. If you have not heard from us after 48 hours, please contact customer service on: 01709278126.  

     

    OFFERING A BOOKING DAY 3rd Contact as Electronic Notification offering you a booking day. Here we will first TEXT and EMAIL you the same information with a proposed BOOKING DAY. You have the option to reply "Yes" or “No” to the TEXT and this will confirm you have accepted or rejected – you have 24 hours to respond or we will automatically cancel the proposed BOOKING DAY.  If you don’t reply or it is not convenient, our Customer Service Team will be contacting you by phone to arrange another day. You can contact our Customer Service Team on their phone line 01709278126 to arrange an alternative BOOKING DAY.

     

    The phone line is manned during office hours 0900-1700hrs Monday to Friday. Alternatively, you may contact our Customer Service Team by email info@humberservices.com we prefer to talk to you about a Booking as its easier to organise.

     

    CHANGE TO A BOOKING DAY when emailing Humber Services Customer Service please use the Subject Line put in BOOKING CHANGE, your Surname and Full Postcode. In the email please provide as much information about your order your full name, your address and postcode, your contact phone number and any relevant Order information, the Business you placed your original order with, the order number they issued you (this you can find in your 1st TEXT and EMAIL Message) - this helps us retrieve your details on our computer system. 

     

    BOOKING CONFIRMATION 4th Contact by Electronic Notification by EMAIL which is sent the Day prior to your BOOKING to confirm estimated time of arrival, this may change on the day. We will attempt to inform you of any changes.

     

    OUT FOR DELIVERY /COLLECTION 5th Contact is by TEXT, your order is out for delivery this will normally be sent on departure of the route. 

     

    NEXT DROP 6th Contact will be by TEXT to advise the Delivery Crew your next drop. You may also receive a call from the Delivery Crew. 

     

    DELIVERY FEEDBACK 7th Contact this is to see how the Delivery Crew has performed. This is optional, we like to hear how we have done.

     

    Thank you in advance from the Team at Humber Services for reading this notice and following the instructions helps keep everyone informed and safe.

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