Policy of Patient Responsibility for Fees
Thank you for coming to Cheaha Women's Health and Wellness. We believe that good care for you and your family starts with good communication. We have created this policy to help our patients understand the responsibilities that they and their families have for payment of our fees. If at any time you have questions or problems with our fees or payment process, please do not hesitate to talk to Accounts Receivable at 256-241-0885.
Patient Prompt Payment Responsibility
As a courtesy to you, our patient, we may directly submit charges for payment to your insurance company or government program. All costs related to your care, however, are your responsibility.
We require that our patients promptly pay all charges that we present to them. In some cases our fees may be adjusted, based on whether we participate in or accept insurance or government program payments, allowances, or limitations. If we present a charge to you, it means that we have taken such adjustments into account and that you still owe the amount remaining. If you are reimbursed directly by a program for the cost of your care, you must pay our charges promptly, whether or not you have received that reimbursement.
If you do not agree with patient responsibility amounts or reimbursement amounts set by your insurance or government program, this is a matter between you and that program. We are happy to provide you with factual information about your care and billing to help you discuss this with them. We still require you to promptly pay the charge that we present to you, even if you insurance issue is not resolved.
Payment for our services is due at the time that those services are provided to you, and we expect that all charges we present to you will be paid at the time of the visit. This includes (but is not limited to): copay amounts, program deductibles, earlier charges that remain unpaid, and charges for services that are not covered or determined to be your responsibility after coverage payments from your insurance or government program.
We may also present charges to you by written statement via mail, email, or web portal after a visit. If we do this, we expect that each charge will be paid in full the first time that charges are presented to you. You may pay by sending a check by return mail or by calling our office with a credit card payment. We or our agents may send you statements and reminders of charges made and amounts to be paid, or may call you about the same. By accepting our services, you are consenting to receive these communications. If your charges are not paid on time, you will be responsible for any late fees or collection charges that are incurred.
Cancellation/ Rescheduling Responsibility
We are committed to providing medical care to our patients in a timely manner. A last minute cancellation not only delays your care, it prevents us from scheduling another patient that needs to be seen. We ask that if you need to cancel or reschedule you appointment, please do so at least 24 hours in advance. Please note that we will charge a $50 fee for all appointments that are not cancelled or rescheduled at least 24 hours in advance. This fee will not be covered by your insurance and payment will be your responsibility.