Alchemy Auto Spa seeks to provide the best complete detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with Alchemy Auto Spa, you hereby agree to all terms listed on said agreement.
If we are providing a mobile service (Trailers, RV's, boats only) we expect to have the following:
- An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.
- If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee
- If the service is provided at your home, please make sure to have all vehicles that will be leaving clear of the work area so we do not have to break down our setup to allow them to move.
- For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings
If you have scheduled an appointment at our location:
- Please understand that it is not a “detail shop” but a shared space that is used to detail vehicles. We do not have a waiting room so customers must arrange to drop the vehicle off or arrange complimentary Pick-up and Drop-off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.
- We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or eTransfer or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.
- We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 cancellation fee.
- We reserve the right to charge up to 1/2 of the scheduled detailing service if cancelled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
- We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
- We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
- We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.
- Our estimated time of arrival for our mobile services or pick-up may depend on the weather, traffic, or other unforeseen circumstances
- We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work. We will contact you on the day of the appointment if we are running late or ahead of schedule.
Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of details.
If areas such as the center armrest storage or glove compartment are not cleared, they will be cleared and items inside will be bagged and returned to the customer. Any loose items that do not appear to belong in the trash will also be bagged and returned to the customer.
Due to child safety, we will not reinstall car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will remove the seat to clean the area, but will not clean the child seat or reinstall it. The client is responsible for reinstallation of all child booster/car seats.
We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.
We reserve the right to amend any price during the detailing should it differ from the original price. Pricing changes will be divulged and agreed upon prior to work being done.
Excessively dirty vehicles will require consultation and upcharge of $100 per hour. Extra time is involved in these instances.
- Examples include: Heavy road tar and/or tree sap, baked on brake dust on wheels, large embedded stains in carpet or upholstery, excessive pet hair, large amounts of loose garbage/debris and so on*.
*Alchemy Auto Spa reserves the right to refuse any work due to ability to perform the task as well as health concerns surrounding sharps, bodily fluids, feces, urine, vomit, blood, illicit materials, etc. Alchemy Auto Spa is not a disaster restoration service and will not handle biohazardous materials, chemicals, illicit materials and the like.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.
Odors cannot be removed by cleaning alone. We refer heavy odor removal to another business that deals specifically with that service.
When it comes to windows we try to be our best. But from time to time and depending on temperature and other factors windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.
We are not responsible for damage due to heavily soiled, stained, worn or previously damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings and/or result in degradation of plastics.
We are not responsible for exterior damage due to preexisting problems or damage to exterior panels, glass, wheels, tires, or accessories. A walk around will be performed prior to the work being done.
We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.
The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release and/or pill if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe, designed for vehicles and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.
Exterior black or grey, textured or smooth trim pieces may be beyond restoring and in such instances will have to be replaced. We try our best to restore the plastic to its original color during restoration.
Any wax, sealant, or ceramic coating not properly cared for will not last it's intended durability length. We recommend safely hand washing with recommended products.
We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered
If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle coating every 3 months so as to prolong the durability of your coating and your investment.
We recommend a full detailing service at least once a year if not more, to keep your vehicle looking it’s best.
If you choose to have your vehicle enter the maintenance plan, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 60-day mark, we must start over with a full detail to reset the detail maintenance program.