The client has the right to expect appropriate psychological care regardless of race, disability, color, religion, national origin, the client’s source of payment, sexual orientation, or religious and spiritual beliefs.
The client has the right to be treated with respect, addressed by proper name without undo familiarity, listened to when requesting information and to receive an appropriate and timely response.
The client has the right to privacy and confidentiality in all aspects of care. The client’s records will be treated as confidential. The client is entitled to privacy when examined – to have the door closed, to have observers identified, and to be informed of the role they play in client care. The client may ask any individual to leave the room, and has the right to restrict visitors during the assessment or consultation.
The client has the right to an explanation of all charges.
The client has the right to know the name of the clinician responsible for their service, to talk with that clinician and to obtain information necessary for an understanding of their problems.
The client has the right to have an advance directive (such as a living will, health care proxy, or durable power of attorney for care) concerning treatment with the expectation that the clinic will honor the intent of that directive to the extent permitted by law and policy.
The client has the right to be informed of the course of the assessment and to receive an explanation of any planned procedures. If an interpreter is required, one will be obtained for the client.
The client has the right to be advised when the clinician is considering the client as part of a clinical research program, and the client must give informed consent prior to actual participation in such a program. After the details of the program have been explained, the client may refuse to participate and may cancel participation at any time. This decision will not change the right of the client to receive treatment.
The client has the right to express any grievance orally or in writing, without fear of reprisal. The client has the right to discuss their concerns with their doctor or therapist or they may bring their concerns to the C-PAC Clinical Director at 501-932-0255.
The client has the right to obtain a personal advocate at any time.