Ecoflow Contact Form

Contact Us

Select an enquiry category from the drop down list
How can we help?*
Enquiring about:*

Stormwater (Graf)Wastewater (E/One)Other
Need to book in a system for Pump Installation and Start-up (commissioning)?

PLEASE NOTE: Pump Installation typically requires a lead time of 5 working days and are only carried out by Ecoflow technicians in certain areas. Urgent requests may incur a standard call out fee.
Please complete ONE form for EACH property or system. This information will create a record in Ecoflow's system for reference and future maintenance purposes.

Not sure if your site is ready? Check out the installation standards page for more detail.
Has the Alarm Panel been installed?*

YesNo
Please Note: If your Alarm Panel has not been installed, you will need to arrange this before booking your Pump Installation.
Has Power been connected to the Alarm Panel and In-house circuit breaker turned on?*

YesNo
Please Note: If your power has not been connected to the Alarm Panel you will need to arrange this before booking your Pump Installation.
Is the Tank installed, discharge line connected to the receiving network and boundary-valve (red lid) visible and accessible?*

YesNo
Please Note: If your discharge line has not been connected to the receiving network you will need to arrange this before booking your Pump Installation.
**Important**
For all Pump and Alarm support call 0508 528 3725

Our Support line is available 24/7
If you are experiencing a FLOODING event, please follow the below steps ‘if you can safety reach the alarm panel’
1. Silence the alarm. The ‘Silence’ button is located on the bottom of the Alarm panel.
2. Wait for the water to subside, then perform a reset by opening the alarm panel and turning the power switch off then on again.
3. If the red light is still on 1hr later or the Alarm sounds then call Ecoflow. We will help determine if a technician needs to visit the site. Callout fees will apply.
Briefly tell us what you're enquiring about...
Site Contact Details

Who should Ecoflow contact on the day of pump installation?
Name*

First NameLast Name
Phone*
Email*
example@example.com
Role*
Company*

YesNo
Company Name*
Territory*
Region Nth*
Region Sth*
Site Street Address (if relevant)
i.e. 5 Ride Way, Rosedale, Auckland, 0632
Site Address*
Please provide the legal address (as opposed to lot number) if known or possible. This helps with our records for future reference. This address will be used in any documentation generated by Ecoflow, including maintenance agreements.
File Upload

Please upload any relevant files
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Booking Agent (if relevant)
utm_source
i.e. Google
utm_medium
i.e. Paid Search
utm_campaign
i.e. drainlayer campaign
utm_content
i.e. ecoflow.co.nz/pressuresewer
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Contact Us

Need to book in a system for Pump Installation and Start-up (commissioning)?

**Important**

For all Pump and Alarm support call 0508 528 3725

Site Contact Details

Important