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  • Need to book in a system for Pump Installation and Start-up (commissioning)?

    PLEASE NOTE: Pump Installation typically requires a lead time of 5 working days and are only carried out by Ecoflow technicians in certain areas. Urgent requests may incur a standard call out fee. In most cases, the invoice for the system MUST be paid in full prior to Ecoflow scheduling the start-up.

  • Please book your Pump Installation and Start-up at the following site: www.ecoflow.co.nz/book

     

    Please complete ONE form for EACH property or system. Also, please include the POSTAL address for the site. This information will create a record in Ecoflow's system for reference and future maintenance purposes.

     

    Not sure if your site is ready? Check out the installation standards page for more detail.

  • For all Pump and Alarm support call 0508 528 3725

    Our Support line is available 24/7

  • If you are experiencing a FLOODING event, please follow the below steps ‘if you can safety reach the alarm panel’

    1. Silence the alarm. The ‘Silence’ button is located on the bottom of the Alarm panel.

    2. Wait for the water to subside, then perform a reset by opening the alarm panel and turning the power switch off then on again.

    3. If the red light is still on 1hr later or the Alarm sounds then call Ecoflow. We will help determine if a technician needs to visit the site. Callout fees will apply.
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