New Customer Account Request
This form is used to create your online load request account. You can ADD & REDEEM player credits online & in-store. You can also request a password reset. Once your account is established, you will receive an email with your account details. You can log into PlayEmpireCity.com to load or redeem. You will need your Empire City Transaction PIN received in the confirmation email to transact business with us.
Profile Information
We have set up an account for both Golden Dragon/Fish & Fortune 2Go for online play. Your Golden Dragon account can be used both in-store and online.
Customer Name
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First Name
Last Name
Customer Email Address
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Confirmation Email
Confirm your e-mail address
Customer Phone Number
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Please enter a valid phone number.
Would you like to receive communications via text message. You will receive all promotions, notices about credit Add & Redeem requests, and information on store hours when they change.
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Yes
No
Have you verified the identity of this customer in store?
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Yes
No
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Redeem Credits Set-Up
Indicate how you would like to redeem your credits. If you need to change this, please contact Empire City directly by visiting https://playempirecity.com.
Select the mode you would like to use to redeem your credits
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Please Select
PayPal via email (Enter email below)
PayPal via phone (Enter mobile # below)
Zelle via email (Enter email below)
Zelle via phone (Enter mobile # below)
E-check via email (Enter e-mail below)
E-check via paper check (Enter "Paper Check" below)
Cash (No form required - Just head right to the store)
Provide the e-mail or phone number you would like to use to redeem your credits. If. you have selected in-store, type "NA"
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We will set up accounts for Golden Dragon and Fortune.
You can add credits during set-up. Just let us know how much you would like to add. This way you can start playing as soon as you get your account information.
Would you like to load your account now? If so, you will be redirected to our website where you can make your load request. We will pair that with your new account request. Your account will have credits when you get your login information. otherwise, you can send a request separately.
Load My Account Now using Credit/Debit
I'll Wait
Add in -store NOW
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