CANCELLATION/FAILURE TO SHOW POLICY

Your appointments are very important to me and they are reserved especially for you. I appreciate you being 5 mins early for your appointment. If you are 15 mins or more late, we will have to reschedule (you will incur a fee) or remove some portion of your appointment due to time constraints. This coud mean that I wont be abe to bow dry & style your hair & you will be leaving with wet hair, or you may have to reschedule your haircut for another time.

I understand that sometimes adjustments are necessary, therefore, I require a 48 hour cancelation or rescheduling notice through my Vagaro booking system, in person or by text or phone calls ONLY. Social media messaging, emails, or other means of communication will not be considered valid notifications for canceling or rescheduling of any appointments.

Appointments are confirmed by your preference of either text or email, and a confirmation will be sent out 72 hours before your scheduled appointment time.

My fees are:

• Less than 48 hour notice= 25% of the scheduled appointment time.
• Under 24 hours= 50%of schedued appointment time
• Failure to show/ Failure to call=100% of the scheduled appointment time.
• 3 or more last minute appointment changes (with less than 24 hour notice) will result in you no longer being allowed to book online, pre-book, or otherwise.
• You will only be allowed to call the day of to see if there is any availability for an appointment.

Because all services are reserved especially for you, a cancellation fee will apply for any appointment canceled with less than a 48 hour notice and an invoice will be sent to the email on file. 

ADJUSTMENTS, RE-DO's, & REFUNDS SATIFACTION POLICY

I will strive to give you the best service I can, but sometimes miscommunications do happen. Should you ever have any questions, or need any adjustments to your haircut or color, please reach out to me within 1 week to let me know & to make a return appointment so I can remedy the problem. Should anyone other than myself perform any alterations or color adjustments to your hair, my offer to adjust any issues becomes void. I do not offer refunds on any services or products. If unused, products may exchanged within 48 hours.

DEPOSITS:

Some services will require a non-refundable/non-transferable booking deposit. Deposits are taken for the purchase of product needed to perform your individual service. This deposit is equal to 25% of the booked appointment cost, depending on the service booked and individual circumstances & will be determined at your consultation appointment. This deposit will be applied towards the final cost of your appointment. 

PHOTO RELEASE:

I often take pictures & video of my clients & share them on my social media platforms, website and printed marketing material for others to see. I will not sell your picture or videos, you are not a model, & there is no compensation for these pictures or video. I'd love to showcase your beautiful new look on my social media pages. I like to keep my social media posts cohesive, if you would like to have your picture shared, please consider wearing neutral tones, dark blue, grey, or black as these photgraph best & are less likely to clash with your hair color.

PRIVACY POLICY:

I promise I will not sell, rent, share, or otherwise release any of your private information that is collected through this website or in person. All information will be used to communicate with you as expressed when your information is obtained; including, but not limited to appointment communications, email, newsletters, special offers or any other information related to Hair By Diane. Email list-This is used as a convenience to my clients. It provides information & advanced notification regarding events, specials, new services, or other information I may need to share. Online Booking- Information is gathered to send reminders and to allow you to book, reschedule or cancel at your convenience.