Bear Cleaners Service Request Form

  • Residential Service Request Form

    Please note that Bear Cleaners & Supply will only use your personal information to contact you about your cleaning needs. We will never share your information with a third party. Thank you for choosing Bear Cleaners & Supply.
  • Have you given us your email already?*

  • Have you given us your phone number already?*
  • Format: (000) 000-0000.
  • What is your preferred method of contact?
  • Is your billing address the same as the job site address?*
  • Are there pets in your home?*
  • Should we avoid using scented products in your home or on your rugs?*
  • Which cleaning services would you like to request today?*

  • Please Note: We use an extendible water brush for cleaning high windows and we can only clean windows up to the second floor. The water brush will clean away dirt and debris, but we are unable to scrape away anything that may be stuck on the exterior of second story windows.

    We will contact you to arrange for a site visit, or for you to send us pictures of the job site.

  • Upholstery Cleaning Services

  • Please Note: All prices given are estimates. We will provide a free quote once you have provided pictures or we have conducted an on-site visit. The actual quote will depend on the degree of soiling, the exact type and size of the furniture, and the distance from our shop. A 10% discount applies for each pieces of furniture added.
  • What best describes your upholstery cleaning needs?*
  • Has your upholstery been professionally cleaned before?

  • Area Rug Cleaning

  • Please note:

    1. Bear Cleaners & Supply does not clean rugs made of viscose or rayon. Viscose and rayon are synthetic fabrics that are very easily damaged in cleaning. Due to this fact, we do not accept rugs made of these materials. You can usually find a tag on the underside of your rug with information on the type of material. See here for more details about viscose and rayon.
    2. Bear Cleaners & Supply does not accept rugs that have had repetitive pet accidents and/or strong pet odours (e.g., doggy smell). However, we can clean average to light pet odours and stains.
    3. Bear Cleaners & Supply will do a thorough free, assessment of the rug. After which, we will advise you if we can clean it and give an estimate

  • Our next step is to get your rug(s) to the shop for a free assessment. We will contact you to confirm the quote before we conduct any cleaning on your rug(s). Please see the Frequently Asked Questions for more information on our assessment process.

  • Our next step is to get your rug(s) to the shop for a free assessment. Since you have requested other in-home cleaning services, we can pick your rug up at that time for a free assessment.

    We will contact you to confirm the quote before we conduct any cleaning on your rug(s).

  • What best describes your rug cleaning needs?*
  • Would you like an estimate on applying Maxim Advanced Carpet Protector treatment to your rug(s)?*
  • Is each rug light enough for an average person to safely carry on their own?*

  • Health and Safety Statement: No Contact Pick up and Drop off

    Please advise us of any Flu like symptoms that you or someone that you have been in contact with may have so that we can take the appropriate precaution measures. If you are having a rug picked up from your house, we ask that you please have the rug close to an entrance, if possible. If the rug is too heavy to lift, please ensure that our technicians can safely access your rug without contact with any household members. Please ensure all pets are safely in a separate room.

  • Area Rug Cleaning Sample Pricing

  • Pick Up Optional

    If you can safely lift your rugs, you can drop them off at our shop Monday to Thursday from 9:00am to 4:00 pm. Please wait until your appointment has been confirmed to arrange no contact drop off. You can drop them off outside of our usual business hours by appointment, or we can arrange no contact pick up.
  • Will you drop off and pick up your rug(s) or should we do the heavy lifting?*

  • Pick up Times

    Due to the weight of your rugs, we recommend you let us do the heavy lifting.

  • Contactless Drop Off Time

    Please note that YOUR APPOINTMENT IS NOT VALID until our staff contacts you to confirm your contactless drop off time.

  • Carpet Cleaning

    The following prices are just an estimate
  • Rows
  • What best describes your carpet cleaning needs?*
  • Would you like an estimate on applying Maxim Advanced Carpet Protector treatment?*

  • We ask that you please remove any small items from heavy furniture that needs to be moved, and remove small furniture from each area that needs cleaning. Please move items only if you are able to do so safely.

  • Are there any large pieces of furniture in the areas that need cleaning?
  • Has your carpet been professionally cleaned before?

  • Carpet Cleaning Sample Pricing

  • Mattress Cleaning

  • Rows
  • What best describes your mattress cleaning needs?*

  • Mattress Cleaning Sample Pricing

  • In-Home Cleaning Appointment Details

  • Please choose one of the following options:

  • In-Home Cleaning Appointment Details

    Please note that YOUR APPOINTMENT IS NOT VALID until our staff contacts you to confirm your contactless drop off time.

  • Photo Submission

    Recommended

  • We recommend you include photos of each item and/or area that needs to be cleaned in order to allow us to give you an accurate quote.

    If possible, please include a photo of the tag on your upholstery (typically found underneath the middle cushion on a couch) with information about the type of material the upholstery is made of. For rugs, this tag is found on one of the underside corners.

    Please submit photos in dropbox below OR send photos to bearexec@gmail.com with Your Name and the Service Request Type in the subject line.

    • For example, if Jane Doe has put in a service request for upholstery and rug cleaning, her email subject line should read "Jane Doe - Upholstery and Area Rug Cleaning Photos"

    If you have technical difficulties sending these photos, a Bear Representative will contact you over the phone to get more information.

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Please let us know if you intend to send photos*

  • Release Form

    Completing a release form is standard procedure when cleaning rugs and upholstery.
  • Are you willing to complete our release form at this time?*

  • Release Form

    Completing a release form is standard procedure when cleaning rugs and upholstery.
  •  / /

  • Health and Safety statements: No Contact Cleaning

  • Keeping in mind the health and safety of your houshold and our technicians, please read the following:

    1. Please ensure that our technicians can safely access each area without any contact with household members.
    2. Please remove small furnishings and personal items from each area that requires carpet cleaning. If you are moving larger furniture yourself, please ensure that this is done before our technicians arrive.
    3. If our technicians are moving furniture, please ensure that small items and china are removed from cabinets and drawers so we can safely move large furniture.
    4. As much as we love your furry friends, please ensure your pets are kept safely in a separate room.

  • We ask that you notify us as soon as possible if you or anyone that you have been in contact with in the past couple days develop Flu like symptoms so that we can take all necessary precautions. Thank you for your understanding.

     

    Additionally, Even if no symptoms are reported, Face masks can be worn by our technicians at all times upon your request.

  • Would you like to answer three brief questions about your experience with our online Service Request form?

  • Customer Feedback

  •
  • How did you hear about our cleaning services?

  • Confirmation

  • Please click or tap "Submit" at the bottom of this page to send us your information.

    A representative will be in touch, typically within 1 - 2 business days, for a free assessment and to confirm your appointment time.

    For more information please visit our website:
    http://www.bearcleaners.ca/contact/

  • Frequently Asked Questions

  • General FAQs

    1. What are your hours of operation?

      Our usual upholstery cleaning times are between 9:00am to 4:00 pm, Monday to Friday. We do have limited availability on Saturdays, however the wait time may be longer than for other days. A representative will be in touch with you as soon as possible, and you can find our contact information at http://www.bearcleaners.ca/contact/

    2. Where are you located?

      Our shop is located at 50 Mayor Avenue in St. John's.

    3. How soon can you come by for in-home cleaning?

      We will get back to you to confirm your appointment as soon as possible. Next-day appointments are possible, however the exact time frame depends on our current workload.

    4. Is there anything that you won't be able to clean?

      We do our best to clean each piece of furniture, rug, and carpet our customers need cleaned - if it can come out, we will get it out! Our 35 years of professional cleaning experience is behind each and every job we take on.

  • Area Rug FAQs

    1. What is involved in the assessment process?

      First, we need to get your rug to the shop. We are offering contactless pick up and drop off by appointment only at this time.

      Next, we determine the type of material, confirm the size of the rug, and determine the type of material to see if the rug can be cleaned safely. We conduct a dust test to assess if the rug needs our dusting treatment, use a black light to find any stains that may not show up under normal light, and we conduct a colour dye test to ensure that the dyes in the fabric will not run during the cleaning process. We will then get back to you with a free estimate before beginning any cleaning.


    2. How long will it take to get my rug cleaned?

      It all depends on our workload at the time. We typically get an assessment done within 48 hours of receiving the rug. The cleaning and drying process takes one to two weeks.
  • Should be Empty: