At Mode Beauty NYC, your satisfaction is my top priority. If, for any reason, you’re not fully satisfied with your service or product, I kindly ask that you adhere to the following guidelines:
If you have any concerns about a service or product, please reach out to me directly within 24 hours of your appointment or purchase.
Before posting a review or sharing your concerns on social media, I kindly request that you allow me the opportunity to address and resolve the issue. My goal is to ensure you leave feeling confident and cared for.
If necessary, I may request that you come in for an in-person assessment. This will allow me to better understand your concerns and determine the best course of action to address them.
Please note that all services and packages are non-refundable. However, I am committed to doing everything possible to make your experience positive and meet your expectations.
Exchanges for products may be available within 24 hours of purchase at my discretion. Please provide details about your concerns to help me better understand how to assist you.
By initialing here, I acknowledge and agree to these terms