Humdinger Experience Report

Name*
Email Address associated with your PayPal Account*
Please use the email address associated with your PayPal account.
Age*
Gender*

MaleFemaleNon-binaryPrefer not to say
Type of Beer Drinker*
Date of Visit*

MonthDayYear
Day of the Week*
Arrival Time*

Hours Minutes

AM/PM Option
Departure Time*

Hours Minutes

AM/PM Option
Number of Guests in Your Party*
Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair, and any additional identifying characteristics)*
If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)
Did you provide the staff member's name or a detailed description? Please put more than "Male, 20s, tattoos."*

YesNo
Where did you sit?*

Bar - HumdingerTable - HumdingerBar - Shifter'sTable - Shifter'sPatio
Was it clear that Shifter's and Humdinger are connected and there is a joint patio?*

YesNo
Was the walkway outside the restaurant properly maintained?*

YesNo
Please explain.

Please write a minimum of one complete sentence.0/1000
Did a restaurant employee greet you with a "hello," or other welcoming gesture upon entering?*

YesNo
Upon entering the restaurant, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000
What did you smell upon first walking in?*

Please write a minimum of one complete sentence.0/1000
Did music, art, and/or décor in the restaurant enhance your experience?*

YesNo
Please explain.*

Write a minimum of three complete sentences.0/1000
Did you utilize the air hockey table or arcade game?*

YesNo
Was the style of music and the volume appropriate?*

YesNo
Does the restaurant's social media clearly represent itself?*

YesNo
Was there a visible, easy to read menu clearly listing all food items with clear pricing and options?*

YesNo
Was there a visible, easy to read menu on a wall clearly listing beer names, style, alcohol content, size options, and pricing?*

YesNo
Please explain.

Please write a minimum of one complete sentence.0/1000
Did you think the tap list was balanced and interesting?*

YesNo
Were you asked if your meal was for "here or to-go"?*

YesNo
Was the ordering process easy to understand? If not, did an employee offer help?*

Yes, the ordering process was easy to understand.No, the ordering process was not easy to understand.The ordering process was not easy to understand, but an employee offered to help.
Did the employee offer recommendations?*

YesNo
Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.*

Please write a minimum of two complete sentences.0/1000
Was the employee able to answer all of your questions in a knowledgeable manner?*
Did the employee tell you about any specials?*

YesNo
Before serving alcohol, did the bartender/server verify your ID if under 35?*

YesNoN/A
Did the employee seem knowledgeable about the food menu?*

YesNo
How long did it take from the time of ordering your food until it was received?*
If multiple items were ordered, were all of your items delivered at the appropriate time?*

YesNoN/A
Was your food served at the appropriate temperature?*

YesNo
Please list and rate your satisfaction with each food item ordered.*
Please comment on quality, presentation, pricing, and service. Please write a minimum of four complete sentences.
Please rate the crust 1-10.*

1

2

3

4

5

6

7

8

9

10

1 is Worst, 10 is Best
Please rate the cheese/toppings 1-10.*

1

2

3

4

5

6

7

8

9

10

1 is Worst, 10 is Best
Did the size and quality of your food items correspond fairly with the price?*

YesNo
How would you rate the cleanliness of the restaurant area?*

Very CleanCleanDirtyVery Dirty
Please explain.

Please write a minimum of one complete sentence.0/1000
How would you rate the cleanliness of the bathroom?*

Very CleanCleanDirtyVery Dirty
Please explain.
Did the employee suggest taking beer to go?*

YesNo
Did you purchase any alcohol to go?*

YesNo
Did you receive a sincere "thank you" upon leaving the restaurant?*

YesNo
How would you rate the staff's level of engagement?*
Did the restaurant enhance your experience?*

YesNo
Please explain. The more details, the better.*

Please write a minimum of three complete sentences.0/1000
What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000
Had you visited this restaurant before?*

YesNo
Would you recommend and return to this restaurant based on this experience?*

YesNo
Please explain. *

Please write a minimum of four complete sentences.0/1000
How soon do you plan to return to this restaurant?*
What would make this restaurant your "go to" restaurant?*

Please write a minimum of two complete sentences.0/1000
Do you have any favorite toppings you would like to see added to the menu?*
Please provide any additional information you believe would be helpful to the restaurant. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000
Please provide any additional information you believe would be helpful to Secret Hopper.
This will not be shared with the brewery.
Calculation
What was the total amount of your check before tip?*
What was the total amount tipped?*
If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A
How many people are included on your check?*
Ex. 2
Economic Impact
Have any friends that would make great Secret Hoppers? Type their email address below to send them an invitation.
example@example.com
We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?
What would you like to see Secret Hopper improve upon?
If Secret Hopper were a beer, what would we be?
Would you recommend Secret Hopper to a friend?

YesNo
Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?

YesNo
Tip Percentage
Please upload a picture/screenshot of your receipt.

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We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.

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Time Spent
Please double check to make sure you didn't accidentally type your name as the bartender!

This will be read by brewery staff and management.

Please use your best grammar and spelling!

Upon hitting submit, you will be redirected to our Facebook page. Cheers!
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