New client appointment deposit:
When your initial appointment was scheduled we took a deposit. This deposit is refundable if the appointment is canceled or rescheduled within 24 hours of your appointment time. If the appointment is canceled or you do not show, then your deposit will be forfeited.
Financial Policy:
-
Prompt payment for services must be assured for us to continue providing optimal care for your pet. As such, we have established the financial policy outlines below.
-
ALL routine services MUST be paid for at the time of service. We do not send out statements or bills for services.
-
We accept VISA, MasterCard, AMEX, Discover, CareCredit, debit cards, cash, and personal in-state, local checks with a valid driver’s license.
-
A minimum of 60% deposit is required for all major surgeries or procedures and/or hospitalizations at the time of admittance to the hospital.
-
Emergency cases will require a minimum of $500 deposit at the time of admittance to the hospital for intensive care therapy to begin.
-
Accounts that are in default will automatically be referred to the District Attorney’s office, a collection agency, or Small Claims Court. Any or all collection expenses and/or attorney fees and/or court costs necessary to obtain the full amount due will be the responsibility of the client.
-
A $25 fee will be applied to all bounced checks.
Please understand that treatment costs are the responsibility of the pet owner. We cannot render services on the assumption that our charges will be paid at another time by another party. For extensive treatment plans, we will estimate what charges you may incur; however, please be advised that any estimate is subject to change. All accounts are due and payable at the time of service.