Auto Shine Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with Auto Shine Detailing you hereby agree to all terms listed on said agreement.
If we are providing a mobile service, we expect to have the following:
An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.
Refund Policy/Booking Fee If we arrive and the previously agreed upon conditions are not met, such as not home, vehicle not available, not answering the door, and anything that would be considered along the lines of a no show we reserve the right to keep your booking fee. This is to help cut down on no shows and cancellations at the last minute as another customer could of had that spot. A booking fee is mandatory for 1st time customers and fee will be deducted from final price of coarse.
Due to the nature of our service all sales are final once a project, treatment or service has been completed. We are unable to undo the service and materials used to achieve completion of your service.
If you've made your booking fee payment for your time slot and miss or cancel your appointment last minute. We allow you a 2 days to re-schedule before you forfeit the deposit. Please understand this cuts down on no shows that time slots could of went to other customers.
we reserve the right to reschedule the service at a later time/date that works for both parties.
If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted, so we do not have to break down our setup to allow them to move.
Home shop/Moble Services If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our home garage shop that we have equipped to do amazing details and coatings. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.
We require payment to be made in full on the day of the scheduled service. If the customer is not present, they can leave payment in cash, or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.
We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a cancellation fee.
We charge a booking fee to guarantee your scheduled appointment is canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
We reserve the right to charge your booking fee for a non-refundable retainer if the customer has canceled and rescheduled multiple times.
We reserve the right to alter or amend a booking time/date without penalty due to other appointments lasting longer, having to give the previous appointments extra attention, or weather but will absolutely let the customer know in a timely matter.
We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company.
Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances
We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.
We will contact you on the day of the appointment if we are running late or ahead of schedule.
Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details, of course, this does not include the object we are to remove.
If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.
Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.
We reserve the right to amend any price during the detailing should it differ from the original price.
Some vehicles may require an added charge that involves excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle's interior.
Odors cannot be removed by cleaning alone. In some cases, an odor removal process is required.
When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.
We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
We will only clean engine bays upon request and it is an extra charge.
We are not responsible for any mechanical or electrical problems when cleaning engine bays due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.
The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if leftover time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat.
Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.
Any wax, sealant, or coating not properly cared for will not last, its intended durability length. We recommend safe hand washing.
We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered
For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings
If we have applied a ceramic coating to your vehicle's paint, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle coating every 3-4 months so as to ensure its durability.
Ceramic coatings must be done out of the sun and environment so we recommend they are done at our home shop to allow them to cure properly in a controlled environment. The other options are if you have a car port or a garage we are able to do them at your home. Newer cars usually need a slight polish and some older vehicle will need a slight correction to a major 2 step correction, this will all be included in the price you are quoted. The vehicles paint must be inspected and we do free quotes for this to give you the most accurate price.