ACT (Applied Computer Technologies)

Tickets: service@act.bm
Phone: 441-292-4776

Escalation Contacts:

Scott Amyoony - Operations Manager (Bermuda)
E: samyoony@act.bm
T: 441-278-5635
M: 441-535-5309

Rory Munslow - Operations Manager (Canada)
E: rmunslow@act.bm
T: 905-594-1008

ARCO

Tickets: support@thearco.com
Phone: +65 3138 9198
US Phone: +1 831-856-1323

Office Hours 9AM - 6PM Singapore Time M-F, For after hours, please call helpdesk instead of emailing, as the staff is on an on-call rotation.

Blue Chip

Tickets: call.despatch@bluechip.co.uk
Phone: +44 0330 0940 400
Software: Service.Desk@bluechip.co.uk

Escalation Contacts:

Level 1 - Call Management
call.despatch@bluechip.co.uk
+44 0330 0940 400
Hours: 7/24/365

Level 2 - Call Management Supervisor
Diana Ciampi
dianam@bluechip.co.uk
+44 01234 220161
+44 0782 4480133
Hours: 9:00AM-17:30PM

Level 3 - Call Technical Support
techsupport@bluechip.co.uk
+44 0330 0940 400
Hours: 7/24/365

Level 4 - Call Technical Support/Engineering Lead
Richard Ford
richardf@bluechip.co.uk
+44 01234 224372
+44 0787 0656855
Hours: 9:00AM-17:30PM

Cameo

Tickets: support@cameouk.com
Phone: 011 44 330 058 4224

Escalation Contacts:

Emma Tinsley - Support Desk Team Lead
T: 03300 584 224
M: 07808 056310

Steve Brough
T: 03300 584 224
M: 07487 821782

Cantel

Tickets: support@cantel.uk.com
Phone: 0870 160 1006
Phone: +44 01636 701830

Escalation Contacts:

Level 1
Service Desk
P: +44 01636 701830
E: support@cantel.uk.com

Level 2
Warren Smith - Regional Engineering Manager
P: +44 07802 938298
E: warren@cantel.uk.com

Level 3
Paul Pettener - UK Engineering Manager
P: +44 07971 018364
E: paul@cantel.uk.com

Level 4
Richard Cusworth - Reseller Account Manager
P: +44 07545 128107
E: richard.cusworth@cantel.uk.co

Level 5
Richard Sharpe - Managing Director
P: +44 01636 701830
E: richard@cantel.uk.com

COS (Spain)

Tickets: costecnico@cosmantenimiento.com
Phone: +34 912964200

Escalation Contacts:

Saray Gomez - Call Center Manager
E: sgomez@cosgs.com

Victor Manuel Redondo - Technical Escalation
E: vmredondo@cosgs.com

 

 

Darts IT

Tickets: helpdesk@dartsit.co.in
Phone: +91 98189 29599

Escalation Contacts:

Service Delivery Manager
sdm@dartsit.co.in

Dhruv Gupta - Manager/SPOC
dgupta@dartsit.co.in
+91 9891512910

Tripta Aggarwal - Services Director
tripta@dartsit.co.in
+91 9310079850

Arun Gupta - CEO
agupta@dartsit.co.in
+91 9810079849

 

Eagle Information

Tickets: service8@eagle.in

Escalation Contacts:

Ravi Sati - Asst. Manager - Service Delivery
E: ravi@eagle.in
P: +91 97172 45553

Rajesh Vishwakarma
E: rajesh@eagle.in
P: +91 98106 85605

Evernex

Tickets: support@evernex.com
Phone: 1-888-630-9396

Escalation Contacts:

Middle East/Asia:
Asia Pacific: support-apac@evernex.com +66 918729555
Australia/NZ: support-anz@evernex.com +61 1300233600
UAE: support-uae@evernex.com +971 44239014
Europe:
Southern-Europe-Italy: support-it@evernex.com +39 3408156811
Southern-Europe-Spain: support-es@evernex.com +34 911390727
Eastern-Europe: support@evernex.com +33 148199030
Western-Europe: support@evernex.com +33 148199030
Americas:
North-America: support-usa@evernex.com +1 888 6309396
Lat-America: support-latam@evernex.com +55 0 800 2825744
Central-America: support-mx@evernex.com +52 55 41637590

 

General Computer

Tickets: Click Here - Reference GURU for Portal Credentials
Phone: +39 348 4427417

Escalation Contacts:

Luca Modica - Technical Director
E: luca.modica@gci.it
P: +39 348 4455615

Gisler

Tickets: support@gisler-systems.ch

Address for Part Deliveries:

Gisler Systems AG
Mr. Stefan Bollinger
Steinackerstrasse 6
8902 Urdorf
Switzerland
+41 79 236 16 77

Highsource Technology

Tickets: callcenter@highsource.com
Phone: +86 13356 676626

Escalation Contacts:

Michael Lei - Global Partner Manager
E: ming.lei@highsource.com
P: +86 18521 593939

Rick Yu - Delivery Manager
E: fei.yu@highsource.com
P: +86 18908 035445

Yao Du - Delivery Director
E: yao.du@highsource.com
P: +86 15241 160515

Given Han - Vice President
E: given.han@highsource.com
P: +86 13701 694540

Integra

Tickets: support@integra-mvs.com
Phone: +31 88 900 6000 (option 1)

Escalation Contacts:

Primary - Shift Leader
+31 6 133 058 45

Secondary - Technical Delivery Manager
+31 6 303 515 45

Tertiary - Managing Director
+31 6 104 749 88

Interactive

Tickets: servicedesk@interactive.com.au
Phone: +61 29964 3810

Escalation Contacts:

Field Services Managers
Stuart Brown - +61 428488794
Adriano Auciello - +61 421405864
Duncan Ingram - +61 410002749
Sam Ligman - +61 412482526
Ken Battle - +61 413256840

National Field Services Manager
Darryl Pickering - Australia & New Zealand - +61 438002351

ISC

Tickets: support@iscgroupllc.com
Phone: 1 877 472 3475 (option 1)

Escalation Contacts:

Ivan Fux - Director of Logistics
ivan.fux@iscgroupllc.com

Steven Bucher - Director of Technical Services
steven.bucher@iscgroupllc.com

Wil Foster - Senior Channel Manager
wil.foster@iscgroupllc.com

 

ITRIS

Tickets: service@itris.at

Escalation Contacts:

Julia Graczol - International Service
E: jgraczol@itris.at
P: +43 1 7963711 15

Bjorn Radler - Corporate Account Director
E: bradler@itris.at
P: +43 1 7963711 14

ITSM

Tickets: servicedesk@itsmcorp.com
Phone: +61 2 8090 1975
Portal: http://www.itsmcorp.com

Escalation Contacts:

Service Desk
servicedesk@itsmcorp.com
P: 1-800-488-454 | +61 2 8090 1975

Jonathan Santos - Service Support Team Lead
E: jonathan.santos@itsmcorp.com
P: +63 908 851 1885

Memie Taylo - Service Delivery Manager
E: memie.taylo@itsmcorp.com
P: +61 481 148 280

Bong Francisco
E: bong.francisco@itsmcorp.com
P: +63 947 890 5902

K&P Computer

Tickets: support@kpc.de
Phone: 011 49 800 4479 3300

Escalation Contacts:

Martin Brugger
E: brugger@kpc.de

Rainer Waiblinger
E: waiblinger@kpc.de

Mindtree

Tickets: support@mindtreeinfotech.com
Phone: 1-800-419-9794 | 91-889-725-0099

Nordic Computer

Tickets: support@nordiccomputer.dk
Phone: 00 45 96338644

Escalation Contacts:

Service Desk
E: support@nordiccomputer.dk
P: 00 45 96338644

Delivery Manager
E: lhj@nordiccomputer.dk
P: 00 45 30152196

 

Octopian

Tickets: customer.support@octopian.com
**Requires Ticket Template**
Phone: +971 4 3697780

Escalation Contacts:

Octopian NOC
E: noc@octopian.com

Milan Krneta
E: milan.krneta@octopian.com
P: +971 564452754

Maher Alhendi
E: maher.alhendi@octopian.com
P: +917 564348249

Mick Barry
E: mick.barry@octopian.com
P: +521 9983210221

OTG

Tickets: ticket@otg.com.br

Escalation Contacts:

Escalations
prevendas@otg.com.br
fabrico.leite@otg.com.br

 

Outsource International

Tickets: sales@intoutsource.com

 

Performance Data

Tickets: callcenter@performancedata.com

Escalation Contacts:

Call Center Escalations
E: support.sg@performancedata.com
P: +1 408 4570 757

Technical Account Manager Escalation
E: mandeep.pathak@performancedata.com
P: +91 7002031711

Distimax | Sterling Tech

Phone: 011 +61 2 90666544

Escalation Contacts:

Pete Terryn
pterryn@distimax.com

 

Systemethix

Tickets: mk@systemethix.com

Escalation Contacts:

Marcus Koenig
P: +61 21 67 37 27

Alexis Giral
P: +61 4661 30126

Technogroup

Tickets: tgservicedesk@technogroup.com
Phone: 011 49 6146 83880

Escalation Contacts:

Service Desk
E: tgsupport@technogroup.com
P: 00 80077733555

Service Delivery Management
E: ccc@technogroup.com
P: +49 61468388-979

Head of Customer Care
E: d.pichet@technogroup.com
P: +49 61468388-844

Manager on Duty
E: mod@technogroup.com
P: +49 1704152423