We understand that the process of bringing your pet in for any type of medical attention can be stressful. You can be assured that our team is dedicated to providing you and your pet the highest quality of care. Please understand that although we treat many patients for routine situations and wellness care, we are a still a hospital and cannot anticipate emergencies or complications that may change our schedule unexpectedly. We are working hard to ensure that despite the changes we are experiencing during these trying times, that each and every pet receives the same time and attention they deserve.
It is also our intention to provide a safe, caring, and orderly environment for everyone, including our staff. Our hospitals expect civility from all of our clients.
We will not tolerate physical or verbal abuse; this includes treating any of our staff members with disrespect, hostility, foul language, or any other aggressive behavior. We also will not tolerate abusive online reviews, slander, or false accusations made against us. We reserve the right to refuse service and terminate the client-patient relationship indefinitely with anyone who violates these terms.
If you feel you have not received the highest level of patient care and professionalism, please speak with a member of our management team.
We appreciate you entrusting us with your pet’s health care needs and thank you for your kindness and patience.