Declaration and Acceptance of Complaint/Appeal.
I have read and understood the Academy's Complaints and Appeals Policy which is contained on this page.
I agree that the information contained in this complaint or appeal is true and accurate.
I agree that I have included all information and evidence to support my complaint or appeal.
I understand that I may need to allow up to 60 calendar days for the Academy of Fitness to investigate my complaint and a reply with the outcome of my complaint will be emailed to me.
I understand that the Academy provides no assurance that my complaint or appeal will be resolved to my satisfaction.
I understand that if I am not satisfied with the complaint decision OR the appeal decision, upon request the Academy of Fitness will provide for review by an appropriate party, independent of the RTO. This independent party will be chosen by the Academy of Fitness from the Australian Mediation Register. The Academy of Fitness will pay for the first hour of any such review, subject to the student first participating in this Complaints and Appeals process. Any additional hours required for the review to be finalised (if any) must be paid by me, prior to the independent review being finalised. I agree that the decision made in the independent review is final and binding on all parties, and any penalty applied to the Academy is limited to either the rectification or a refund of the course fees paid by the student.