ESTIMATES - all online estimates are approximate, and not guaranteed. We base them on our aggregate experience serving the similar residencies. Every move is unique in nature, and therefore we do not provide flat-rate estimates. We do provide all-inclusive flat-rate estimates only upon visual inspection of your household.
COST - is determined based on the details provided by you during the online or telephone quote intake. Factors such as the presence of stairs or elevators, distance from the residence to the truck parking area, transportation time, etc. affect the service time.
SERVICE MINIMUMS - Our Moving Company has set minimums that must be met for service to begin. Most of the sub-peak days require 3 hours minimum to be scheduled. Saturdays and jobs in certain cities, as well as peak-days, require 4 hours minimum. Ask our booking agent what dates we can offer you to qualify for 3 hours minimum.
PACKING SERVICES - Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional to purchase.
ASSEMBLY and DIS-ASSEMBLY - We will assemble and disassemble furniture such as tables and beds as needed. Each of our vehicles carries tools and drills necessary for such tasks.
FURNITURE PROTECTION – Fast Track Moving LLC will protect all furniture as needed. Up to 40-60 moving pads/blankets, packing tape, and plastic wrap are provided for free with each move.
PARKING TICKETS – parking to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.
INSURANCE – Basic Coverage of 60 cents per pound per article is included in each local move as defined by requirements of The California Public Utilities Commission. Should you purchase this separate coverage, all claims will be handled by the Moving Insurance chosen by you. We do not endorse any particular insurance company.
LIABILITY & DAMAGE WAIVER: LIMITATION OF LIABILITY. Fast Track Moving LLC does not offer Full Value Protection, only provides Released Value Protection. Released value protection is minimal coverage where Fast Track Moving LLC assumes responsibility for no more than $.60 cents per pound per article. Client may seek the opportunity to a higher degree of protection for their items, through a third-party insurance. Claims. Client has ninety (90) days following either the date of delivery or the date on which the shipment is delivered to file a claim. By bringing a claim, the Company has 30 days to acknowledge receipt of it, and has 120 days to provide Client with a disposition; and may be entitled to 60-day extensions. The Company will use any reasonable means to investigate Client's claim. Client agrees Fast Track Moving LLC shall not be held responsible for normal wear and tear on residence resulting from moving items, and will hold harmless for any property damage including damage to the connections, walls, and/or floors. I further acknowledge that Company is not responsible for the contents of any box it did not pack, opened boxes and items that should be boxed or crated that I chose not to. I agree Company's responsibility only extends to items while under its care and custody and Company’s responsibility terminates when it leaves the premises and/or after it loads and/or unloads my transportation. I agree that certain items cannot be moved without damage and I hold Company harmless for such items when the movers tell me before hand that they are in risk of damage if moved. I take complete responsibility for any transportation I provide and damages that transportation does to anything else including roofs, homes, people and other vehicles regardless of who is operating it, and Company holds no responsibility for my transportation, rented or owned.
SUBJECT, in addition to the foregoing, to the further following limitations on the Carrier’s liability: The duration of any move will depend on various factors: Quantity of goods, distance or unexpected delays between locations (i.e. traffic, road hazards, construction, etc). If the move requires more time than the expected delivery spread the client will continue to be responsible for the additional time required.
• The Carrier’s maximum liability shall be the either actual DEPRECIATED VALUE or REPLACEMENT VALUE for loss or damage as elected by the Shipper on the face hereof, not exceeding the amount declared by the Shipper on the face hereof.
• Where replacement or total loss payment of a damaged article(s) is made by the Carrier, they at their sole option, have the right to salvage of the damaged article(s).
• In the event of loss to any article or articles which is/are part of a set, the measure of loss to that article or articles shall apply only to the value of the piece or part that incurred the loss giving consideration to the importance of said articles, but in no event shall that loss be construed to mean loss of the total pair or set.
• The Carrier shall not be liable for "Ready to Assemble Furniture" made of engineered wood and paper laminate finish, such as furniture manufactured by; Ikea, Bush, O’sulivan, Sauder, etc., due to the inherent risk and sub-standard structural integrity of this type of furniture.
• If the previous client's job conflicts with the scheduled time as each job varies.
• Time to disassemble or reassemble furniture, appliances, and mounted goods.
DAMAGE WAIVER AND INDEMNITY AGREEMENT. Other than description in Company Liability,Client shall indemnify, defend and hold the Service Provider, its parent company, subsidiaries, agents, contractors, hired third parties, officers and employees harmless, waives any all rights of recovery from and against any and all claims, actions, suits, demands, assessments or judgments asserted and any and all losses, liabilities, any injury, damages, costs and expenses regardless of cause (including, without limitation, reasonable attorneys' fees to the extent permitted by law, accounting fees and investigation costs) alleged or incurred by out of or relating to any services provided, leased, purchased from, operations, obligations, acts or omissions under these Terms and Conditions regardless of cause, including negligence and gross negligence; including subrogation claims by insurance carriers.
HIGH-VALUE ITEMS AND PERISHABLES – We would like you to identify all items that have values higher than $100 per pound. These items will be identified on our inventory list. Items that traditionally fit this definition include antiques, electronics, and collectible items or souvenirs. We are not responsible for perishables or items such as laptops, cell phones, iPads, iPods, jewelry, stamps, letters, medications, semi-precious and precious stones, collectibles, and anything of similar nature, and urge you to arrange the transportation of these items on your own.
WATER LINES and GAS LINES – Fast Track Moving LLC is not an appliance company. We do not provide or carry liability coverage for the re-connection of water and gas lines, pipes, and faucets. In the event that a customer insists on the re-connection of such lines, it is the customers’ responsibility to ensure that lines of washers, dryers, refrigerators, and faucets are connected properly to avoid accidents.
PARTICLE BOARD FURNITURE – Our movers will maximize the protection of your furniture during the moving process. However, we cannot be held responsible for any damage done to press-board or compressed particle furniture, because the furniture of that type was not built to stand up to vibration and pressure that occurs during the move. Items that are notorious for damage when transported as a whole (assembled) unit include particle-board furniture manufactured by IKEA. Additionally, bulky bed frames, TV/entertainment centers, and kitchen cabinets are prone to damage, unless taken apart. The only safe method of transportation of such furniture is to disassemble it into individual pieces.
WALLS and HARDWOOD FLOORS – Our movers will move heavy and bulky items such as gun safes, appliances, refrigerators, and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversized furniture in narrow and tight hallways. Unfortunately, damage may result in floor and wall surfaces. If you want to take this risk, Fast Track Moving LLC will not be responsible for the damage.
MUSICAL INSTRUMENTS – Fast Track Moving LLC is experienced in relocating pianos and organs, appliances, grandfather clocks, etc. However, no liability shall be provided for the mechanical or electrical derangement of pianos, radios, phonographs, clocks, refrigerators, television sets, automatic washers, or other instruments or appliances unless evidenced by external damage to such equipment.
SUPPLEMENTARY CHARGES – Applicable charges are for: packing materials (except for tape and plastic wrap), heavy and bulky items, pianos, gun safes, overnight and in-transit storage, double the driving time, and tolls.
EQUIPMENT RENTAL – Any moving equipment retained by the customer, such as moving blankets, moving dollies, wardrobe boxes, etc. is subject to security deposit equal to the full price of the item as listed on the moving agreement. The first 14 days of rental are free of charge. The following 30 days are subject to the charge equaling 50% of the security deposit, and anything thereafter (45 days) is subject to the full retention of security deposit. It is the customer’s responsibility to arrange delivery of equipment to our warehouse unless you are re-ordering us for the subsequent move.
PAYMENT – Payment is due in full upon completion of the move. Our movers accept cash or credit/debit cards. Our hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary cardholder must be present to sign the receipt on the credit card slip.
SAFETY – Fast Track Moving LLC is dedicated to the safety of our employees. A crew leader for each individual move will determine the safety of each procedure. We are frequently asked to perform tasks that might seem physically impossible to do and often are not safe. In this situation, we reserve a right to refuse to perform such services due to safety concerns. Fast Track Moving LLC will not assume liability for damages related to unusual moving procedures, including but not limited to, rotating items on the ends other than the supporting legs, overcrowded areas, complex staircases, sharp edges in hallways and doorways, hoisting and lowering items from the balconies, and weather-related damage.
RUSHING and HOVERING – If Fast Track Moving LLC crews are pressured to rush, work will cease until such pressure is eliminated. Although FTM’s crews work as hard and efficiently as possible, the safety of your belongings and our employees is paramount.
TIPPING – Tipping is not required, but highly appreciated. It is customary to tip movers, upon satisfaction with the service. The tipping amount may vary based on the size, type and move destination. You may read a section on tipping the movers on our website.
Fast Track Moving LLC values mutually trustful and ethical relationships. To avoid last-minute cancellations and no-shows. Fast Track Moving LLC is not different from many other small businesses in California and has certain expenses associated with last-minute cancellations.
Lost opportunities, paid wages, fuel, and vehicle amortization – are all examples of the losses that we experience when customers chose not to move at the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses, we came to the conclusion that we cannot continue absorbing these expenses and we created a Refundable Reservation Deposit to ensure that we are protected against these losses.
Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with them:
Reservation Deposit – Required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment to secure your moving date. The deposit amount will depend on the complexity of the move and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.
Cancellations – To receive a full refund of your reservation deposit, please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.
Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes.
“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to service you and expect the customers to meet them. In the event that our movers are not met at your doorsteps, 100% of a minimal quote amount will be billed to your credit card.