EIPA Grievance Form

EIPA Grievance Form

I. EIPA TEST GRIEVANCE POLICY

1. Test candidates may file a grievance claim if a significant, unusual event or condition related to the administration of the assessment caused an adverse effect on the performance or ability to take the exam.
2. Grievances based on the design or content of the assessment will not be considered.
3. The EIPA Grievance Form must be completed and submitted within 7 calendar days of the test date.
4. Grievance claims will not be considered if submitted after the test candidate is notified of their test results or after the 7-day deadline to submit the grievance form.
5. Grievances based on a disagreement with a score will not be considered.
   • Because the EIPA written test results are provided to test candidates immediately after submitting the test, written test candidates should NOT submit the written test if they feel a significant event has adversely affected their performance. Candidates must notify the test administrator immediately if an event occurs. Instead of submitting the exam, discuss rescheduling your test with the test administrator. Grievance claims will not be considered after the written test has been submitted, thereby notifying the test candidates of the exam results.
6. Any abnormalities that occur during testing must immediately be brought to the attention of the test administrator. The test administrator will attempt to correct the situation and proceed with testing. If the problem cannot be corrected, the test administrator and test candidate can agree to proceed or reschedule. 
7. A confirmation of receipt of your grievance form will be sent within 5 business days. 

NOTE: Experiencing an environmental abnormality during testing does not automatically mean a grievance claim will be approved and a new test granted. For example, a delay in the start time of the written test due to technical issues, may not be considered a significant unusual event. Environmental and administrative events occur during most tests. Events inside or outside the building may produce sounds that can be heard in the room. Videos may freeze, computers may temporarily lose connection, a fire truck may drive by the building. When investigating grievance claims, EIPA will evaluate the level of significance of the event. Each grievance will be judged on a case-by-case basis.

INSTRUCTIONS TO FILE A GRIEVANCE CLAIM

1. Complete the form below and submit within 7 calendar days from the date of the test. 
2. A confirmation of receipt of your grievance form will be sent within 5 business days. 

An email confirming receipt of your grievance form will be sent within 5 business days. 

Grievance claims;submitted after the 7-day deadline or if the results of the test have already been received (refer to number 4 under EIPA Test Grievance Policy) will not be accepted. During the investigation process, you may be contacted if additional information is needed. In all cases, the decision as to whether the circumstance(s) qualify as a grievance event will be at the sole discretion of the EIPA Diagnosis Center.