BRCGS support - General query form

BRCGS support - General query form

Please complete this form if you would like to ask a question relating to the BRCGS Directory & other on-line BRCGS platforms. This form should not be used if you represent a BRCGS Certification Body.
On October 6th 2025 the site / certificate search tool will be relocated from the public Directory and replaced with an equivalent new service called Directory Lite.

Directory Lite accounts are free of charge and can be created from the main Directory homepage.

If your Company already holds a Directory account, you do not need a new one - simply sign in and visit Directory's Certificate Tracker tool.
Query type
Please select the query type
To reset the password please follow the guide below:
Also please make sure you enter a valid email address which was registered in Directory.
Please use the ‘Forgot password’ function on the Directory login page. This will trigger an activation email. Directory - Click here
To register for a new Direcotry account please click on the link below and fill out the form:
Directory registration form
To request a logo please click on the link below and fill out the form:
Logo request form
Company ID*
Company name*
Contact Name*

First NameLast Name
Contact email*
example@example.com
Query*
Description of problem encountered*
Email address used for Directory Lite account*
example@example.com
Email (For BRCGS response)*
example@example.com
Email address of the account to be closed/de-activated*
Horizon access type required?*
ATP / ATE trainer number:*
Reason for access:*
Reason for closure*
Name of the person submitting the closure request *

First NameLast Name
Company type*
Function*
Username/email address of the account to be closed*
example@example.com
Reasons for closure*
Topic*
Comments*
Content you would you like to access*
Notification query*
User accounts and maintenance*
Public Directory query*
Sharing recipient (name of the company you wish to share your report with)*
Audit ID (leave blank if unknown, do not enter certificate number or other reference)
Site code of audit to be shared*
Standard of audit to be shared*
Audit Start Date of audit to be shared*

MonthDayYear
Date
Upload a screenshot

Cancelof
Confirmation of relationship with recipient (contract or screen shot of emailed request)*

Cancelof
BRCGS site code

If your query relates to a specific site, BRCGS require the unique site code in order to provide accurate assistance.

Site codes can be located on every BRCGS audit report & certificate, on the public Directory or advised by BRCGS approved Certifcation Bodies.
Does your query relate to a specific BRCGS site, company or a site's audit record?
Site code*
Site name*
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Thank you for completing this query form.

Replies will be sent by email, usually within 2 business days.

Please do not submit this form if you would like to receive a Directory user account or logos. An alternative form is used for those queries with the link available in the first page of this one.

Please do not submit this form if you represent a BRCGS Certification Body.
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