• BRCGS support - General query form

    Please complete this form if you would like to ask a question relating to the BRCGS Directory & other on-line BRCGS platforms. This form should not be used if you represent a BRCGS Certification Body.
  • Service update

    17.08.26 15:00 We are aware of issues currently affecting the Directory and working to resolve the issue.

  • The site / certificate search tool has been relocated from the public Directory and replaced with an equivalent new service called Directory Lite. 

    Directory Lite accounts are free of charge and can be created from the main Directory homepage.

    If your Company already holds a Directory account, you do not need a new one - simply sign in and visit Directory's Certificate Tracker tool. 

  • To reset the password please follow the guide below:
    Also please make sure you enter a valid email address which was registered in Directory. 

  • Image field 122
  • Image field 123
  • Please use the ‘Forgot password’ function on the Directory login page. This will trigger an activation email. Directory - Click here

  • To register for a new Direcotry account please click on the link below and fill out the form:

  • Directory registration form

  • To request a logo please click on the link below and fill out the form: 

  • Logo request form

  • Audit Start Date of audit to be shared*
     - -
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • BRCGS site code

    If your query relates to a specific site, BRCGS require the unique site code in order to provide accurate assistance. 

    Site codes can be located on every BRCGS audit report & certificate, on the public Directory or advised by BRCGS approved Certifcation Bodies.

  • Thank you for completing this query form.

    Replies will be sent by email, usually within 2 business days.

    Please do not submit this form if you would like to receive a Directory user account or logos. An alternative form is used for those queries with the link available in the first page of this one.

    Please do not submit this form if you represent a BRCGS Certification Body.

  • Request new Directory user account

  • The site / certificate search tool has been relocated from the public Directory and replaced with an equivalent new service called Directory Lite. 

    Directory Lite accounts are free of charge and can be created from the main Directory homepage.

    If your Company already holds a Directory account, you do not need a new one - simply sign in and visit Directory's Certificate Tracker tool

  • Request logos

  • Certiciated sites can download their logo and brand guidelines via their Directory account. 

    This is located in the 'Audits' tab

    >Select your audit

    >Click on the menu bar (top right)

    >Select 'Logo'

  • Request password reset

  • To reset the password please follow the guide below:
    Also please make sure you enter a valid email address which was registered in Directory.

  • Please use the ‘Forgot password’ function on the Directory login page. This will trigger an activation email. Directory - Click here

  • If you do not recieve the welome email please check on your junk folder. 

    Please also add msonlineservicesteam@microsoftonline.com to your safe senders list.

  • Horizon / Analytics

    Please use this topic to report service error without analytics dashboard
  • BRCGS’s certification programmes generate a wealth of data that can be used to inform performance and trends, and provide actionable insight to improve performance and risk management.

    With over 45 million data points, Horizon gives you essential supply chain insights, analysed and reviewed through a range of commercial and technical dashboards, and visual displays.

    Horizon gives Certificated Sites the ability to benchmark and review performance against peers, identify trends and areas of risk or opportunity, and share data with your customers.

     

    For upgrades please contact https://www.brcgs.com/digital-solutions/brcgs-digital-enquiries/

    To report an error with our Analytics dashboard please continue

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Directory; I can’t see what I expect to see when I sign in

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Request Directory user account closure

  • By deleting your Directory account you will permanently lose access to your Certification documents i.e Audit report and Certificate

  • Request Participate account closure

  • Notification email query

  • All notifications are managed by the user. When logged in please navigate to the Notification tab. 

    You can then manage your own notification settings

  • Users and account maintenance

  • BRCGS Directory

    Lite

    Additional user accounts can be created by; other account holders at the same company.

    To add new users please visit the ‘Add Users’ area, select + Add User and enter the user details.

    Pro

    Additional user accounts can be created by; other account holders at the same company and Certification Bodies on request.

    To add new users please visit the ‘Add Users’ area, select + Add User and enter the user details.

     

    MY BRCGS (Web Store)

    MY BRCGS account are created by are main website by the user. Please use the following link to set up your account https://www.brcgs.com/login/

     

    Participate

    BRCGS Participate is now exclusively hosted and accessible via www.lgcassure.com

    To access Participate please follow these three steps -

    1. Sign in to www.lgcassure.com

    You can sign in with your BRCGS Directory credentials, or create a new account

    2. Use the 'Request Access' function to apply for Participate 

    Applications are subject to eligibility assessment, processed within 3 working days and you will be notified via email when complete.

     

    Educate

    For support with your Edcuate account please contact our Training Team at BRCGS.training@LGCGroup.com

  • Locating a Certification Body and how to get BRCGS Certification

  • To locate a Certification Body please use our 'Find a BRCGS approved certification body' tool  https://directory.brcgs.com/certification-body-search 

    You can filter the option by location, rating and standard.

    For more information on how to get Certificated please follow our steo by step guide using the following link  https://www.brcgs.com/our-standards/food-safety/how-to-get-certified/  

  • Data/statistics request

  • Reports Tab

    Directory users can access the Reports tab to download reports such as Certification status and Audit Histoty, in Microsoft Excel format. 

     

    Requesting data 

    If you require additional data that is not available via the Reports tab, please submit a data request.

     

    Academic study query

    For Academic reseach enquiries, please provide full details of your study and the specific data required when submitting your request. 

    We will consider data requests on a case-by-case basis but will not release datasets where the intended use is mailing or contact list acquisition.

  • BRCGS Web Store

  • Where is my invoice?

    Please log into your MyBRCGS account Here, next to your email will be an arrow, if you click on that will take you to your invoices. If you still unable to locate your invoice please submit your query.

     

    Where is my is order?

    If you have ordered a digital copy of a standard or supporting document it will be located in your MyBRCGS account Here, next to your email will be an arrow, if you click on that will take you to your orders

     If you have order a printed copy this is will sent to the shipping address you entered at checkout. If you have not recived your order please allow up to 5 working day before rasing a query. 

    MY BRCGS (Web store)

    For amendments to the name on your aacount please submit a query 

  • Pick one*
  • Report problem creating Directory Lite account

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Question Regarding Directory Pro or Lite services

  • Other

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Audit Sharing

  • Audit records are created and assigned to an owning account exclusively by
    the auditing Certification Body.


    Audit sharing must by configured by a user related to the owning company
    using the ‘Sharing’ tool.

    The sharing tool is located on the 'Audits' tab

    >Select your audit

    >Click on the menu bar (top right)

    >Select 'Sharing'

    Fore more information please refer to the Quick Start Guide. Please click next for more information

  • Certificate Authentication

  • BRCGS cannot confirm the validity of a Certificiate but we can advise what information is held on our Directory for BRCGs Certificated site. 

    If a copy of a certificate is provided we can assist you by contacting the Certification Body to confirm Certificiation on your beha

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • BRCGS Participate query

  • Participate

    BRCGS Participate is now exclusively hosted and accessible via www.lgcassure.com

    To access Participate please follow these three steps -

    1. Sign in to www.lgcassure.com

    You can sign in with your BRCGS Directory credentials, or create a new account

    2. Use the 'Request Access' function to apply for Participate 

    Applications are subject to eligibility assessment, processed within 3 working days and you will be notified via email when complete.

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • BRCGS professional query

  • BRCGS Professional provides individuals with a unique opportunity for professional development with global recognition. With a global network of over 14,000 industry professionals from more than 130 countries, making it one of the largest Product Safety Management communities in the world, it opens new networking channels to ensure up-to-date knowledge when it comes to product management best practice.

    The programme is made up of industry-leading BRCGS training across all Standards, Hazard and Risk Management and Product Safety Management, with the aim of creating dynamic leaders that improve brand and customer confidence to help your business gain a competitive advantage. BRCGS Professional is endorsed by a growing number of retailers seeking to drive quality in their supply chain.

    For more informaion on BRCGS Professional please conact BRCGS.Professional@lgcgroup.com

  • Report an issue at a BRCGS certificated site

  • BRCGS encourages feedback. Feedback enables BRCGS to strengthen our compliance activities ensuring integrity and high quality of the BRCGS Global Certification Programme. In complete confidence, if you witness any wrongdoing in a BRCGS certificated site or are unhappy with an auditor’s or Certification Body performance; have concerns about BRCGS Training or approved training provider, or see misleading use of the BRCGS name or logo, or have any grievance against BRCGS we want to know. Let us investigate and put it right

    To report an issues with a BRCGS certificated please contact the Inregrity Team using Tell BRCGS

  • Press Query

  • Request Lite company account removal

  • If a Lite account has been created where a company record pre-exists in the Directory, your Lite account will need to be removed.

  • Resources

  • Should be Empty: