Thank you for your interest in Help Counselling. We are a charity offering low cost, open ended counselling to adult clients. 

• We offer both online and face-to-face counselling and charge from £30 and £35 per session respectively. (Student online rate is £20)
• Most of our counsellors are in the latter stages of training, mostly following an integrative approach. We also offer sessions with qualified counsellors for an increased fee. 
• Sessions are weekly for 50 minutes, at the same time and day. 
• If our service is suitable for your needs, we will invite you for a one-off online assessment lasting 60 minutes which costs £25.
• Face-to-face sessions are available in a number of locations within Greater London (see website for details)
• Online sessions require you to be in a private and secure space which is free from interruptions. 
• After assessment we allocate you to a counsellor with the aim of starting your sessions within two weeks.

Please note, as most of our counsellors are still in training with professionally accredited training schools, there are some situations where we are not best equipped to support a client's needs. This is for clients with severe or unmanaged addiction or serious psychiatric disorders with have not been sufficiently stablised with medication. 

IMPORTANT: We will do our best to accommodate your preferences but cannot guarantee any specific availablity. 

Privacy Policy and Data Retention Statement for Help Counselling.

It is the aim of Help Counselling to be fully compliant with current GDPR
Legislation. GDPR replaces the previous Data Protection Act and we intend in
this policy to be transparent, with regard to the processes we have
in place. Identifiable information, if shared, will only be used in accordance
with this privacy statement. We follow guidance from the British Association
for Counselling and Psychotherapy and our insurers, Howden.

Help Counselling is the data controller and as such, is responsible for your
personal data. We are registered with the Information Commissioner’s Office
(ICO) and have appointed a Data Protection Officer (DPO). If you have
any questions about this privacy policy, including any requests to exercise
your legal rights, please contact the DPO, via the email address below:-
administrator@helpcounsellingcentre.com If we cannot resolve any matters of
interest or concern, then you can also contact the ICO directly.

As the data controller, Help Counselling will collect and process some of your
personal data, including any data you may provide through our website when
making a self referral and when you book and attend an assessment. As part
of their work, Help counsellors keep brief, factual content notes of
each session, which are anonymised and held securely for seven years. After
this period these notes will be disposed of securely.

Data processing means obtaining, recording or holding information.
Help Counselling undertakes to hold all sensitive data safely and securely.
This involves anonymising information and using passwords, codes and
encrypted documents. You have a right to see the information that Help
Counselling holds about you, you can also withdraw consent at anytime or
ask Help Counselling to delete any of the data that we hold, however there
are some details that we need to keep due to legal and professional
obligations.

It is important that you read this privacy policy carefully, together with any
other privacy, confidentiality or fair processing policy, we may provide when
we are collecting or processing personal data about you. Doing so will ensure
that you are kept informed of how and why we are using your data. This
privacy policy and data retention statement, supplements all other notices and
privacy policies and is not intended to replace or override them.