Phone Paramedics Phone / Tablet Test Form

Repair Not Replace Phone / Tablet Test Form - AFTER REPAIR
Technician - I understand the customer will get a copy of this form, all tests have been done.*
Customer Name *

First NameLast Name
Email*
example@example.com
Number sticker stuck on part (Write the number on a sticker and add to screen / part)*
Make & Model*
Confirm blue film off the screen on the inside of screens*
Photo showing the inside of the phone after repair
Date*

MonthDayYear
Date
Confirm battery is secure, if not glue down with battery tape*
Time*

:HourMinutesAM/PM Option
Take Photo - Inside of phone showing both sides so we can check quality of repair
I have been provided with the passcode so I can test the phone / device - If not do not do the repair, call out fee applies*

Yes - Carry onNo - ask for passcode or charge call out fee and do not do the repair
IMEI number ( *#06# ) *
If the device has a serial number instead please type "0" 15 times and enter serial number below
Serial Number (for ipads and tablets)*
If the IMEI number has been completed above, please type "0"
Confirm Device (Make & Model)
Mobile Phones Only - UV-C Sterilization taken place?*
Photos taken prior / after repair - Front, sides and back*
Take Photo - Left Edge (After Repair)*
Take Photo - Right Edge (After Repair)*
Take Photo - Top Edge (After Repair)*
Take Photo - Bottom Edge (After Repair)*
Take Photo - Rear / Back without tapes (from straight above - not at angle)*
Take Photo - After Repair - Showing screen on*
Take Photo - Screen from above NO TAPES. Clearly showing screen *
Take Photo - After Repair - Showing tapes / sticker on it. If iphone re take the front screen photo.*
After Repair - Photo taken of the screen switched on to show the screen*
After Repair - Photo taken before any tape is put on of the back of the phone.*
Time*

:HourMinutesAM/PM Option
Is this a test before a repair or after?*
I have completed the following tests (Please note we do offer a paid diagnostic service if you are not sure what is wrong with your device. )

Switches OnScreen workingPower button (not with charger in)Volume Buttons and MuteFront CameraRear CameraLoudspeakerEar Speaker - Dial 111Microphone (Voice Memos)Light SensorConnects to NetworkChargingWireless chargingHome ButtonWi-FiBluetooth - connect to speakerAssistive touch test, turn on and run around the screen including the edges (turned off at end)Face ID TestedCannot test as the screen or device is dead
Switches on? Power button*
Take Photo showing screen on and switched on
Screen working?*
Volume Buttons and mute?*
Face ID / Touch ID? (We cannot test or warranty this)*
Touch ID? (We cannot test or warranty this)*
Power Button?*
Motherboard Test? - If a phone or IPad has motherboard damage movement by taking off the screen could cause it to show. *
Front camera? No blurry images*
Rear camera? - No blurry images*
Loudspeaker?*
Ear speaker?*
Microphone? Use voice memos*
Charging?*
Take Photo showing phone charging
Home Button ? (Touch ID is not tested and cannot be repaired on iphones, opening a screen can damage the home button, if this happens the touch id will no longer work.)*
Connects to wi fi ?*
Touchscreen Test - Open up text message and turn on side and type each letter and number.*
Touchscreen Test 2 - Assistive Touch. Turn on Assistive touch and scroll around the whole screen including the edges and middle.*
Connects to Bluetooth ? Use Bluetooth Speaker*
Connects to network ?*
Light sensor ?*
Vibration?*
Headphone Jack?*
Iphones / iPads - Turn on assistive touch run your finger around the screen slowly to test touch. Turn assistive touch off at end*
Wireless Charging*
Face ID*
After Repair - (Check no ghost typing) Send a text to: 078 58 58 68 68 with the words - The quick brown fox jumps over the very lazy dog*

CompletedNo Sim Card - Use work sim cardNA - Not a phone
Make a call to 078 58 58 68 68 after repair, if no answer use voice memos*

CompletedCompleted no answerTablet Or No Sim or Locked
Chip IC Test - Any signs that the chips could be faulty on the motherboard? (Please note chip faults can cause touchscreen problems and charging issues).
Notes - ANY DAMAGE THAT CAN BE SEEN, OTHER ISSUES WITH THIS DEVICE. Please write anything that may affect the the warranty (we only cover the parts we have fitted). Anything else you have noticed, any recommendations for other work.*
Have you turn off Assistive Touch on customers device?*
After Repair - Mobile Phones Only - UV-C Sterilization taken place?*
Take video on ipad showing you going across the entire screen with assistive touch*

Video has been takenNo assistive touch on this model. Touch tested manually.
iPhone Battery Percentage - Where we can see the health of your battery this is below, 85% or lower you should consider changing your battery. (NA if not iPhone)*
After Repair - SAMSUNG / IPADS ONLY - Please confirm with the customer that you have told them not to touch the phone for 8 hours to allow the glue to dry*

I willNA
Samsung / HUAWEI / iPads*

I have taped the screen to help glue to stickNA
After Repair - Please take a photo showing the phone / ipad has service*

Completed, photo takenNANo sim card in the device
After Repair - Ipads - Please take a photo showing the ipad taped up and warning sticker on it telling the customer not to touch the phone for 8 hours. Please tell the customer as well at the door.*

Photo taken of tapes and warnng sticker and I will tell customer at doorNot ipadNA
Technician*
Office use - What number part was applied and sticker applied? If multiple parts please write all parts.*
I confirm I have replaced the waterproof adhesive on iphones?*

Not ApplicableI have done itNA
After Repair - Please confirm you will ask the customer at the door to check their device and use the touch.*

I willNot applicable - Before Repair
Office Use - Water indicator and warranty sticker attached?*
Office use - After Repair -Water Indicator Sticker / Warranty Sticker attached? (One red one, one gold one)*
Office use - If a battery has been fitted please remind the customer to charge it to 100% BEFORE they use it and if there are any tapes on not to remove them for 8 hours.*
I have removed the Work Anytime Sim From Customers Device*
Did the customer give you the password so you can test the device?*

YesNo
Goodie bag given to customer - They are usually named*
TECHNICIAN Signature - I have done all tests*

Clear
CUSTOMER SIGNATURE - I have received my device back, I agree to pay for the repair. I understand the warranty only covers the parts that have been replaced and not the whole device or customer damage or water damage. I am satisfied with the work undertaken. By booking I understand that I have agreed to the terms and conditions of Repair Not Replace (https://repairnotreplace.co.uk/legal) and its Privacy Policy. I own the card being used and agree to the payment being taken or if using Klarna, agree Klarna can take the payment.*

Clear
Office Use - After Repair Time Lapse Turned Off*
Glue Used - Photo taken of the bag sealed and leaflet on the bag
Take Photo - Battery fitted. Photo showing battery sticker on phone / tablet. (No battery fitted take another photo of screen) *
Please call the office at the end of each repair on the work phone*

Completedcalled no answer, text sent
Does the colour match the phone? If not please speak to customer first.*

YesNo, customer informed
Take Photo - Any damage that can still be seen
Should be Empty:

Repair Not Replace Phone / Tablet Test Form - AFTER REPAIR