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Marchex Sonar SMS/MMS Campaign Approval for 10 DLC

By completing this form, you allow Marchex Sonar to facilitate your campaign registration. This information about your company and messaging use case will be provided to TCR for purposes of evaluation and registration. 
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    Mobile carriers now require registration of messaging campaigns through a third party named The Campaign Registry (TCR). Messaging campaigns to be sent to consumers through any applications similar to ours must be registered in advance or the messages may be blocked by mobile carriers. Please complete this form for us to be able to facilitate your campaign registration. This information about your company and messaging use case (Registration Data) will be provided to TCR for purposes of evaluation and registration. Please note that we are just submitting your Registration Data and have no control over registration-related decisions by TCR.

    TCR will not redistribute your Registration Data except as follows: a) TCR may disclose your Registration Data to third parties such as third party vetting services, gateway providers and mobile carrier spam filter providers, as is reasonably required in connection with the registration process b) TCR may disclose your Registration Data to mobile carriers and their connectivity partners solely for purposes of traffic routing/management, customer service, and to confirm campaign compliance with applicable laws; c) TCR will register the campaigns with the NetNumber Override Services Registry (to include campaign ID and campaign status, derived campaign class as per applicable mobile carrier specifications, and if included, obfuscated sender IDs); and d) TCR may use Registration Data to support the development of new services and service improvement related to spam mitigation and traffic management in support of mobile carriers. TCR is prohibited from selling or disclosing your Registration Data for marketing purposes.

    Before you get started, you should have an account on Marchex Sonar. If you haven't signed up yet, you can do so here https://sendsonar.com/request-demo.html

    If you have additional questions, please email support@sendsonar.com

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    Please include DBA if applicable
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    • Agriculture
    • Communication & Mass Media
    • Construction & Materials
    • Education
    • Energy & Utilities
    • Entertainment
    • Financial
    • Gambling/Lottery
    • Government
    • Healthcare
    • Hospitality & Travel
    • Manufacturing
    • Non Government Organization
    • Real Estate
    • Retail
    • Information Technology
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    How will you be communicating with end users? Please describe this engagement in detail.
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    Please provide at least two sample text messages that you will be sending to your customers.
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    Please explain in detail how your customers how an end user signs up to receive messages.  Opt-in must be 1 to 1, can't be shared with third parties, and can't be implied. It also can't be obscured within the Terms & Conditions and/or other agreement(s). Examples of how to get users to opt in: Entering a phone number through a website Example: Customers opt-in by visiting www.examplewebsite.com and adding their phone number. They then check abox agreeing to receive text messages from the example brand. Note: If using a website to collect opt-in, please provide a direct link to the submission form in the CTA/Message Flow field. If this is missing, the campaign will be rejected. Clicking a button on a mobile webpage Note: Please provide a website link in the CTA/Message Flow field if this is where the opt-in is being collected. Sending a message from the consumer’s mobile device that contains an advertising keyword Example: Consumers opt-in by texting START to (111) 222-3333. Important: You will need to explain how the consumer/recipient is informed to text the keyword/initiate the text messaging conversation. Acceptable explanations of how the consumer is informed include: - a link to a webpage where the keyword opt-in is advertised - an attached screenshot of the keyword opt-in advertisement Signing up at a point of sale (POS) or another message sender on-site location If the opt-in is collected verbally, you must provide a copy of the opt-in script read to the consumer Opting in over the phone using interactive voice response (IVR) technology.
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    Call-to-Action disclosure must be shared with the consumer/recipient during the opt-in collection. This disclosure is the language provided to the consumer/recipient informing them that they are opting in. This disclosure must contain the following information: Brand name Types of messages being sent Message frequency disclosure (Msg frequency varies, 2/msgs per week, etc.) "Message and data rates may apply" disclosure HELP information (text HELP for help) STOP/opt-out information (text STOP to stop) Link to the Privacy Policy and Terms & Conditions Examples: Website/Online opt-in: "By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from [Company Name] at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]." Keyword Opt-in: "By texting START to [phone number], you consent to receive marketing text messages from [Company Name]. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]." Consumer-Initiated Messaging: "By starting a text conversation with [Company Name] by texting [phone number] you are agreeing to receive conversational messages from [Company Name]. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy [link] & Terms [link]." Verbal opt-in: "[Company name] will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy and Terms & Conditions links must be added to the Call to Action/Message Flow field in the campaign registration via TCR.
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    Please explain in detail how your customers opt-in to receiving messages from your company. What method do you use to collect their phone number? Carriers require all businesses to give their customers an optional opt-in for SMS and to clearly notify each customer that by providing their phone number they consent to receive SMS from you.
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    ·         The Opt-in Message is required and must contain the following details: Brand name, message frequency disclosure, "message and data rates may apply" disclosure, HELP information, STOP information. Example: "Thank you for opting in toreceive recurring messages from [Company Name]. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to cancel."
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    The Opt-out Message is required to contain the following details: Brand name and confirmation the consumer will receive no further messages. Example: "You have successfully opted out of messages from [Company Name]. You will receive no further messages."
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    Subscriber Help: The Help Message that sends in reply to "HELP" must contain the following details: Brand name and an email address, phone number, or website link the consumer can use for assistance. Example: "Thank you for reaching out to [Company Name]. Please call us at [phone number] or email us at [email address] for support. Reply STOP to opt-out."
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