Policy Overview – Please initial next to each policy indicating that you have read, understand and agree. Initial Here* I understand that all forms need to be completed and submitted at least 48 hours prior to my appointment. If completed forms are not received, I understand the appointment will be automatically cancelled.Initial Here* I understand the deposit paid when scheduling this appointment is a non-refundable fee that will be applied to the cost of the initial consultation. Initial Here* If I wish to be placed on the wait list, I must submit all forms and then request to be placed on the list by emailing the office. Initial Here* I understand the Animal Behavior Wellness Center operates on a policy of mutual respect. Any verbally abusive language directed toward staff, in person or by phone, will not be tolerated and those responsible will be asked to seek services elsewhere.Initial Here* I understand and agree to abide by the AVMA guidelines to establish a VCPR with in-person visits initially and then maintained at least annually.Initial Here* I understand that Animal Behavior Wellness Center is committed to providing patients with exceptional care. ABWC has longer appointment times than is typical for a veterinary office, and we never double book appointment slots. When a patient cancels without giving proper notice, they prevent another patient from being seen.Initial Here* I agree to contact the office at least 48 hours in advance of any scheduled appointment to communicate any changes or cancellations. If prior notification is not given, I understand there will be a $50 charge per 30 minutes of appointment time for the missed appointment.Initial Here* I acknowledge that I am responsible to remit payment at the time services are rendered. Animal Behavior Wellness Center accepts cash, checks, MasterCard, Visa, AMEX and Discover credit cards. If full payment is not received by ABWC within 30 days of services rendered, finance charges shall accrue on any unpaid balance at the rate of 1.5% per month.Initial Here* I agree to pay court costs and reasonable attorney's fees if ABWC should need to collect outstanding balances through the Commonwealth of Virginia Judiciary System, and/or by all other legal means of reimbursement. Initial Here* I agree to pay all collection agency costs, interest, fees and expenses, if incurred, on any unpaid balance. If my check is returned to Animal Behavior Wellness Center for any reason, I agree to pay an additional service charge.
To avoid unnecessary health and safety risks to our clients and veterinary health care team, in-person appointments must abide by the following policies. Please initial beside each policy indicating you have read, understand and agree.Initial Here* I understand that only two family members are allowed in hospital with each patient. If more family members wish to be present for the consultation, they are welcome to join us via Zoom. Initial Here* I understand that upon arrival at ABWC, I am to park in one of the designated “Barking Spots” (located along the grassy area facing the main road) and am to call the office to check-in. I am allowed to briefly walk with my pet in the grassy area for elimination purposes, but understand that I am to maintain social distance of 6 feet from other clients or tenants of the complex. I will stay near my vehicle, and return to my vehicle expeditiously, to ensure I can be found when it is time for my appointment, and to ensure the safety of all patrons and their pets.Initial Here* I understand that I will be required to wear a mask at all times when I am in the hospital. Staff will also be wearing masks for my protection. If I do not personally own a mask, a disposable one will be provided for me. NOTE: For everyone's safety there are NO EXCEPTIONS to this policy, even if you are vaccinated (see below for additional options).Initial Here* I understand that upon arrival, I will need to answer a series of questions about any symptoms of and exposure to COVID. If I am showing any symptoms indicative of COVID, have had risk of exposure to COVID in the last 2 weeks, or am pending a COVID test, I will be asked to reschedule my appointment for a later date.Initial Here* I understand that, if for medical reasons I am unable to wear a mask, or am unable to attend an in-person appointment, the consultation can be performed over Zoom. HOWEVER, an in-person visual and/or physical examination by the attending veterinarian will be required to be performed in our parking lot PRIOR to the remote consultation. **If this statement applies to you, please let our staff know right away so arrangements can be made for the in-person physical exam of your pet prior to the consultation.**Initial Here* If am running late for the appointment I will contact the ABWC team as soon as possible. If I arrive later than 15 minutes past the scheduled appointment start time, I understand the appointment will be rescheduled. Initial Here* I understand that for my safety, and for the safety of all patients and staff, patrons and their guests cannot move freely inside our clinic. I agree to wait for a staff member to escort me to and from the front door, as well as anywhere within the building.Initial Here* I understand that training and behavior modification success is dependent upon an owner's commitment to training and management. Therefore, we are unable to provide refunds for any services already rendered.