Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours’ notice and/or 2 business days for cancellations or to make changes to your appointment.
In the event that we do not receive the required 48 hours’ notice and/or 2 business days to reschedule, cancel, or “no-show” to your appointment, your credit card on file will be charged a $300.00 penalty fee and/or forfeit their $500 deposit. Business days include Mondays through Fridays. Monday and Saturday appointments must be cancelled by Thursday.
As you can appreciate, there is a tremendous amount of work performed by Coolspa, David P. Rapaport, M.D., F.A.C.S., and any of its Associates/Providers in both front and back office to schedule your appointment. Please therefore be advised that it is the policy of the office to charge the non-refundable $300.00 deposit when a patient chooses to secure an appointment or treatment day. The $300.00 scheduling deposit is non-refundable.