WHITE RIVER VALLEY ELECTRIC COOPERATIVE

PREPAY METERING AGREEMENT
Please read carefully

1. Members electing prepay metering will need to complete the application for membership/electric service, to include the verification of the applicants’ identification.

2. Existing members (currently receiving service) will be eligible to enroll in prepay metering if their account is current at the time of enrollment. All currently held security deposits, if any, will be applied to the account. Fifty Percent (50%) of all future payments will be applied to the current bill that is due as well as any unbilled amounts. The other Fifty Percent (50%) will apply as a prepayment for future electric service. Once all accounts receivable charges are paid, One Hundred Percent (100%) of all future payments will apply as a prepayment for future electric service.

3. As a prepay member, a security deposit is not required. The current approved Cooperative rate structure is used for prepay accounts.

4. Prepay accounts are NOT eligible for credit extensions or payment arrangements.

5. Members electing prepay metering must have (1) a valid email address or (2) working telephone number. Members are solely responsible for keeping this information up to date and on file with the Cooperative. If your contact information is not current, you will not receive account notifications. This could lead to the disconnection of your electric service (no credit left on account) without notification or warning.

6. Through available internet service, members may view daily energy usage, receive notifications and make prepayments as their budget allows. Please be advised that setup and account verification is required prior to using the internet to manage your account. You can manage your account via SmartHub. For information regarding SmartHub, please visit www.whiteriver.org and click on the SmartHub tab.

7. For members enrolling in the prepayment program, a nonrefundable prepay connect fee of $30.00 plus a minimum prepayment of $50.00 is required to enroll in the program. All future prepayments require a minimum of $25.00.

8. Notifications will be given to the member daily once the prepaid account balance drops to a level of $25.00. Notification will only be given by email, text, and/or by telephone. Please be advised that the telephone notification is provided by an automated calling system. Notification preferences can also be managed via SmartHub.

9. Prepayments may be remitted by visiting any one of the Cooperative’s five District office locations during regular office hours, 8:00 AM to 4:30 p.m. Monday through Friday. Please be advised that this option WILL NOT be available during non-office hours and holidays. Note: if you elect to make a prepayment using a deposit drop box, you must do so timely and are advised to do so during regular office hours.

10. Prepayments may be remitted 24 hours a day by calling 1-888-999-0869. During regular business hours you can call 417-335-9335 or 1-800-879-4056 and you will be routed to a billing information representative for assistance. During non-office hours and holidays, members will be required to use an automated phone payment system.

11. Prepayments may be remitted via the internet 24-hours a day. Setup and account verification is required prior to using this option.

12. Member accounts will be subject to immediate disconnection any time the account drops to a negative balance. Disconnection may occur on weekends, holidays or during severe weather conditions. Again, notification will only be given by email, text, or by telephone using an automated calling system. It is incumbent upon all holders of prepaid accounts to monitor their account balances to ensure proper credit balances—it is not the responsibility of the Cooperative to do so.

13. If an account is disconnected and does not become active by remitting a prepayment within seven days, the account is considered inactive and a final bill will be produced. A nonrefundable $30.00 prepay connect fee will apply if the account is then reconnected as a prepay account.

14. The member, at any time, may elect to convert the prepay meter account to a postpaid meter account. However, the Cooperative reserves the right to require full payment of a deposit as a condition of continued service.

15. A final bill statement will be issued on all inactive accounts. Any credit balance will be refunded approximately thirty (30) days after the final bill has been issued. The Cooperative is not liable for any refunds or claims of third parties related to prepaid accounts.

CONSENT AND NOTICE REGARDING ELECTRONIC COMMUNICATIONS
WHITE RIVER VALLEY ELECTRIC COOPERATIVE
("WRVEC OR THE COOPERATIVE")

Electronic Signature Agreement. By selecting the "I Accept" button, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement. By selecting "I Accept" you consent to be legally bound by this Agreement's terms and conditions. You further agree that your use of a keypad, mouse or other device to select an item, button, icon or similar act/action, or to otherwise provide WRVEC instructions via its website or in accessing or making any transaction regarding any agreement, acknowledgement, consent, disclosures or conditions constitutes your signature (hereafter referred to as "E-Signature"), acceptance and agreement as if actually signed by you in writing. You also agree that no certification authority or other third party verification is necessary to validate your E-Signature and that the lack of such certification or third party verification will not in any way affect the enforceability of your E-Signature or any resulting contract between you and WRVEC. You also represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts and that such persons will be bound by the terms of this Agreement. You further agree that each use of your E-Signature constitutes your agreement to be bound by the terms and conditions of the WRVEC policies and agreements related to Electronic Communications as they exist on the date of your E-Signature and as subsequently amended by the Cooperative.

Consent to Electronic Delivery. You specifically agree to receive and/or obtain any and all WRVEC related "Electronic Communications" (defined below) via electronic mail from WRVEC. The term "Electronic Communications" includes, but is not limited to, any and all current and future notices, communications and/or disclosures that various federal and/or state laws or regulations require that we provide to you, as well as such other documents, statements, data, records and any other communications regarding your WRVEC membership, accounts or privileges. You acknowledge that, for your records, you are able to retain Electronic Communications by printing and/or downloading and saving this Agreement and any other agreements and Electronic Communications, documents, or records that you use with your E-Signature or receive electronically from the Cooperative. You accept Electronic Communications provided via WRVEC’s Electronic Communication system as reasonable and proper notice, for the purpose of any and all laws, rules, and regulations, including notices required by the bylaws of the Cooperative, and agree that such electronic form fully satisfies any requirement that such communications be provided to you in writing or in a form that you may keep.

Paper version of Electronic Communications. You may request a paper version of an Electronic Communication. You acknowledge that WRVEC reserves the right to charge you a reasonable fee for the production and mailing of paper versions of Electronic Communications. To request a paper copy of an Electronic Communication, please contact us at (417) 335-9335.

Revocation of electronic delivery. You have the right to withdraw your consent to receive/obtain Electronic Communications from the Cooperative. You acknowledge that WRVEC reserves the right to restrict or terminate your access to its Electronic Communication system or website if you abuse such system or privileges related to the Cooperative website, as determined in its sole and absolute discretion. If you wish to withdraw your consent, please contact us at (417) 335-9335.

Valid and current email address, notification and updates. Your current valid email address is required in order for you to provide E-Signatures and to obtain Electronic Communications from WRVEC. You agree to keep the Cooperative informed of any changes in your email address and to maintain a valid and current email address on record with the Cooperative. You may modify your email address by submitting a written request to WRVEC, by visiting a branch location, or by submitting a secure message through the WRVEC website. The Cooperative may notify you through email when an Electronic Communication or updated agreement pertaining to Electronic Communications is available. It is your responsibility to regularly check for Electronic Communications from the Cooperative and to check for updates to this Agreement posted online at whiteriver.org.

Hardware, software and operating system. You are responsible for installation, maintenance, and operation of your computer, browser and software. The Cooperative is not responsible for errors or failures from any malfunction of your computer, browser or software, nor is the Cooperative responsible for computer viruses or related problems associated with use of an online E-Signature system or receipt of Electronic Communications.

Controlling Agreement. This Agreement supplements and modifies other agreements that you may have with the Cooperative related to this subject matter. To the extent that this Agreement and another agreement contain conflicting provisions, the provisions in this Agreement will control on matters related to E-Signatures and the receipt of Electronic Communications. All other obligations of the parties remain subject to the terms and conditions of any other agreement.

It is recommended that you print a copy of this Agreement for future reference.